Library Assistant - Journey Level

Full Job Description

Bargaining Unit: Local 1 - Library Unit

Why Join Contra Costa County?




When assigned to detention facility work, employees may be eligible to receive a five percent (5%) pay differential applied to their base salary, in accordance with the applicable labor agreement.

We are looking for someone who is:

• Customer service oriented. Provides courteous, responsive assistance and helps users access library materials, services, and information
• Adaptable to changing situations. Able to adjust to shifting priorities, service needs, or work settings
• Organized. Maintains accurate records, materials, and work areas in accordance with established procedures
• Effective in interpersonal interactions. Able to communicate clearly and professionally with patrons, coworkers, and other staff
• Works well in diverse communities. Able to serve individuals from a wide range of backgrounds with respect and cultural awareness

What you will typically be responsible for:

• Customer service at the front desk, answering general reference questions
• Assisting patrons with selecting and locating books and other information
• Processing library materials to circulate them
• Assisting reference staff with planning and presenting programming
• Opening and closing a library
• Assisting patrons with how to use library materials, including the catalog

A few reasons you might love this job:

• Your work will directly support learning, access, and literacy
• You will gain experience with library systems and public service work
• You will have variety in your daily work
• You will work in a team-oriented environment with guidance from experienced library professionals

A few challenges you might face in this job:

• Adjusting to changes in priorities, schedules, or service needs
• Working with a wide range of users in a public service setting
• Responding to complex or sensitive customer service issues professionally

Competencies Required:

• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Learning Agility: Seeking learning opportunities and applying the lessons to one’s work
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Self-Management: Showing personal organization, self-discipline, and dependability
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Customer Focus: Attending to the needs and expectations of customers
• Professional Impact: Presenting self as a positive representative of the organization
• Teamwork: Collaborating with others to achieve shared goals

To read the complete job description, please visit the website, www.cccounty.us/hr.

The eligible list established from this recruitment may remain in effect for six (6) months. The eligible list generated by this recruitment may also be used to fill part-time, full-time, or permanent-intermittent vacancies in other department's as they arise.

Qualifications

Education: Possession of a Bachelor’s degree from an accredited college or university.
AND
Experience: Two (2) years of full time or its equivalent experience in a customer oriented environment or one (1) year of full time work experience in a library.

Substitution for Education: two (2) years of full-time experience in a customer oriented environment OR one (1) year of full-time or its equivalent of work experience in a library AND

Either:
1) possession of 60 semester or 90 quarter units from an accredited college or university OR

2) a Certificate of Library Technology from an accredited college or university; OR

3) Two (2) years of full-time or its equivalent paraprofessional experience in a public library which must have included readers advisory, information services and bibliographic searching.

Desirable Qualifications:

• Prior experience and expressed interest in libraries
• Experience working in and with diverse communities
• Training or certification related to equity, diversity, and inclusion

Additional Information

Application Filing & Evaluation: All applicants must apply online at www.cccounty.us/hr and submit a completed Supplemental Questionnaire at the time of application.

Applications and supplemental questionnaires will be reviewed to determine which candidates demonstrate the minimum qualifications for the position.

Online Skills Assessment: Applicants who meet the minimum qualifications will be invited to participate in an online skills assessment.

The assessment will be administered remotely and will evaluate knowledge, skills, and abilities related to the Library Assistant – Journey Level classification.

Competencies assessed may include, but are not limited to: Attention to Detail, Critical Thinking, Customer Focus, and Teamwork.

Candidates must achieve a 70% or higher on the assessment in order to advance in the recruitment process.

(Weighted 100%)Candidates requiring reasonable accommodation in order to participate in the assessment process should notify Human Resources as soon as possible.

Department Interview: The department's hiring team will contact referred individuals TBD