Customer Experience Librarian - Youth
City of Jacksonville
Posted: December 31, 2025 (15 days ago)
This job has been posted for 2-4 weeks. Consider applying soon if interested.
Broward County
Lib Admin PS No Clust Coll Cty
Location
Fort Lauderdale, Florida, 33301-4800
Salary
$52,645.84 - $84,022.57
per year
Type
Full Time
More Library & Records jobs →Closes
This full-time librarian position with Broward County Libraries involves helping patrons with research and information needs, organizing programs and events for all ages, and managing library collections to keep them up-to-date and relevant.
It also includes supervising staff or volunteers, building community partnerships, and adapting to different library locations as needed.
A good fit would be someone passionate about public service, flexible in a team environment, and skilled at engaging diverse community members through education and outreach.
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The purpose of this position is to deliver public service, plan, and coordinate the activities of a service section.
This may include supervising staff, project and program coordination, cultivating outreach efforts, and supporting division-wide initiatives.
This position requires the individual to demonstrate the highest level of excellent customer service and professionalism to internal and external customers of the Division.
Additionally, the essential skills of this position requires an individual who is flexible and adaptable in performing tasks and meeting customers' needs.
The ideal candidate will:
Other responsibilities include:
This position will also perform related work as assigned and may be assigned to work at any library location based on operational needs.
Performs related library services and provides customer service to library patrons.
Works under general supervision, independently developing work methods and sequences.
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Provides service to the public answering reference questions, phone calls, providing computer assistance, locating or reserving items for customers, and directing customers to other areas of the library.
It is critical that the Librarian be able to perform public service functions across all sections.
Develops and delivers programs for customers of all ages to meet the educational, informational, and recreational needs of the community, and provides an attractive and stimulating environment to learn and grow; plans and develops special exhibits.
Assists in all aspects of summer learning program that will meet the needs of all age ranges. This includes booking entertainment, providing and presenting programs, decorating, setting up displays, registration and prizes; promoting events in print and electronic formats.
May train, supervise, and write performance appraisals; supervises, recruits, and trains volunteers.
Maintains print and audio-visual collection in assigned areas to keep the collection relevant, in good condition, and to increase the usage of the collection.
Provides assistance with computers, including reservations, printing, scanning, software assistance, internet trouble shooting, logging into the network, and downloading materials, to enable library customers to successfully use the technology the library offers.
Contributes to a safe environment by addressing customer code of conduct violations and escalating matters to the Supervisor in Charge (SIC) and/or contacting appropriate authorities as needed. This position regularly serves as SIC.
Represents the Libraries with community partners to build relationships and identify outreach opportunities. Supports community engagement initiatives by participating in outreach efforts.
Conducts database and bibliographic instruction classes to the general public and the library's partners; develops book displays to create interest, displays and promotes materials on certain topics or themes; develops special projects such as new or special programming or grant proposals.
Compiles monthly statistical reports to document library usage, program attendance, and other factors. Maintains building and public service schedules.
Demonstrates an understanding of the current literature, trends, and developments in the field of library science appropriate to the areas of assignment, and professional library principles, practices, and techniques.
Performs related work as assigned.
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office equipment within moderate tolerances or limits of accuracy.
Unavoidable Hazards (Work Environment)Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
None.
Anticipates and adopts innovations in business-building digital and technology applications. Successfully leverages the latest technologies to increase performance.
Quickly embraces and masters new technological advances adopted by the organization. May help others learn the terminology.Manages Complexity
Steps up to address difficult issues, saying what needs to be said.
Shares own ideas and points of view openly, regardless of potential criticism or risk; shows conviction when faced with adversity and challenges; raises difficult topics to be sure they are addressed.Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
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