L&I Office Assistant Lead

Full Job Description

Our Mission: Keep Washington Safe and Working!
Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

Please Note: This opportunity and is open to current Labor & Industries employees only.

Job Highlights

Do you enjoy helping others succeed by coaching and mentoring co-workers, ensuring they are trained correctly? Are you a customer-focused individual who enjoys working in a team environment?

If you are looking for a challenge and are eager to grow and develop your skills check out this opportunity and apply today!

L&I’s Insurance Services’ Claims Initiation unit is seeking an Office Assistant Lead to join our team. The primary purpose of this team is to provide timely services to customers to ensure employers are supported and workers are protected.

In this position you will lead, coach, and mentor the Claims Initiation team by providing quality assurance and work checks.

You will be responsible for initiating time loss, medical only and employer closure claims, answering incoming telephone calls, entering high volumes of data into the department mainframe system, and providing support to new staff and peers.

Why Work for us:

The Department of Labor & Industries (L&I) is a diverse state agency dedicated to the safety, health, and security of Washington's workers.

We help employers meet safety and health standards and inspect workplaces when alerted to hazards.

As administrators of the state's workers' compensation system, we are similar to a large insurance company providing medical and limited wage-replacement coverage to workers who suffer job-related injuries and illness.

Our rules and enforcement programs help ensure workers are paid what they are owed, that children and teens' work hours are limited, and that consumers are protected from unsound business practices.

Insurance Services is the largest division within the agency and administers one of the premier workers’ compensation organizations in the nation serving over 3.8 million employees working for 260,000 employers.

L&I's Self-Insurance Program is dedicated to supporting employers and protecting workers by providing impartial oversight and timely, expert services to the self-insured community.

Requirements

Some of what you will do:

• Train and mentor new and existing members of the initiation team.
• Process all reopening applications.
• Review claim documents for completeness, accuracy, and compliance with rules.
• Return claims with insufficient information to self-insured employers.
• Process employer closures and ensure information is entered into the system.
• Track production and compile weekly and monthly production reports.
• Provide quality assurance and work checking to team members.
• Provide phone support.
• Assign work as appropriate and provide evaluation feedback.
• And much more!

Qualifications

Required:

High school diploma or equivalent.

AND

Two (2) years of clerical/data entry experience including one year of experience directing the work of others.

OR

Equivalent education/experience.

AND

Ability to type a minimum of 50 WPM.

** A screenshot of a Medium Text 5-minute typing assessment that meets the 50 wpm qualification. (To see a typing assessment that meets the requirements, visit http://www.typingtest.com/.

Make sure to change time of test to 5-minute option. Take a screen shot of your result, save, and attach during the on-line application process. Please do not send a link.)

AND

The ability to take action to learn and grow.

The ability to take action to meet the needs of others.

Desired:

• Experience working in a professional office setting.
• More than three years’ experience in clerical/data entry roles.
• Experience mentoring/training.
• Experience compiling data
• Experience with customer service via telephone.
• Experience with medical terminology.
• Ability to type a minimum of 55 WPM or more.

Additional Information

Things You Need To Know

At L&I, your voice matters. L&I is a diverse state agency dedicated to the safety, health and security of Washington's 3.3 million workers. Watch this brief video and learn more about why L&I is an employer of choice.

L&I provides a modern work environment and excellent benefits including paid leave, tuition reimbursement, Infants at Work Program and a generous retirement package for qualified employees at the end of their career. Click on the “Benefits” tab to learn more.

To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules.

For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.

The assigned duty station for this position is Tumwater, Washington. For positions where in-office work is necessary, the frequency of telework is dependent upon business needs and will be discussed with the supervisor of the position at the time of offer.

To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.

Application process

We will contact the top candidates directly to interview for this position.

Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement.

Please include the following documents with your application:

Your application may be considered incomplete without the typing assessment. If selected for interview, your typing accuracy and speed may be reassessed and confirmed.

Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter.

If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I. If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner.

Background Check Notice

Prior to placement in this position, a background check, including criminal history records will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.

Other information

Did You Know?

Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs.

Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov.

Diversity, Equity, and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contributes to the success of the agency mission. Having a diverse workforce is this agency’s greatest source of strength and knowledge.

It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service.

We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer.

Persons with a disability who need an accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700.

TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more Information

If you have any questions regarding this job posting, program, or the agency, please contact Jacque Crawford at hrbtu@lni.wa.gov.

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