Summary
This job is for a lead revenue agent in Washington's Department of Revenue, where you'll train and guide junior staff, review their work, and handle tough cases to collect unpaid taxes from businesses and individuals who might hide information.
It's a leadership role that steps in for the supervisor when needed, focusing on investigations and ensuring tax compliance.
A good fit would be someone with experience in tax auditing or investigations who enjoys mentoring others and working in a supportive team environment.
Full Job Description

The Compliance Division's Bothell Mainstream team is looking to fill a Revenue Agent 3 (RA3) position. This position is the designated lead worker and trainer for lower-level Revenue Agents, providing leadership to the team in the absence of the supervisor. An In-training option will be considered.
Revenue
is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused on achieving the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.
Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.
The hiring manager may start screening applicants as early as February 24, 2026, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible.
The salary range listed does not include the 5% additional King County assignment pay.
We invite you to review the opportunity details below and forward this message to others you feel may be qualified.
Requirements
The ideal candidate will possess the skills necessary to train and lead new and journey-level agents in mainstream programs while reviewing case work of all staff and making recommendations for action. Duties also include identification, investigation, and recovery of taxes not previously known to the department. The Lead Agents will work complex delinquent accounts that commonly involve taxpayers who are reluctant to furnish information and may conceal or undervalue assets, income, and tax liabilities.
In the absence of the supervisor, this position will become the acting supervisor. In this role, you will gain experience in assisting with the hiring of new staff, carrying out training plans as provided by your supervisor, and evaluating the progression of training.
Qualifications
The required qualifications are key competencies that have been successfully demonstrated through experience or education in the following areas: Communication Skills, Analytical Skills, Knowledge of Laws & Regulations, Interviewing & Negotiation Skills, Attention to Detail and Interpersonal Skills. The ideal candidate will possess a combination of the knowledge, skills and abilities below:
Communication Skills (Written & Verbal):
Uses advanced professional techniques in telephone calls and correspondence to engage with customers and inform them about their outstanding obligations.
Calmly listens, assesses, and clarifies problems and responds with options to customers who may be confused, upset, or uncooperative.
Analytical Skills (Research & Investigation):
Analyzes data and assesses a customer’s ability to resolve outstanding debts.
Researches available resources and assets to seize or use as collateral for satisfying outstanding debts.
Researches and gather information on accounts to identify assets and individuals related to unresolved liabilities.
Knowledge of Laws & Regulations:Applies and interprets RCWs, WACs, WTDs, ETAs and departmental policies to assist customers and resolve compliance issues.
Educates customers on legal requirements for registration, reporting, and payment to promote compliance.
Interviewing & Negotiation Skills:Uses interviewing techniques to gather information from customers. Formulates and asks direct, focused, and logically ordered questions.
Negotiates payment plans and evaluates full or partial payment options for satisfying unresolved liabilities.
Reviews financial records and identifies assets that can be seized to satisfy the debt.
Organizes and prioritizes work, devoting adequate time and attention to individual tasks. Remains focused on tasks, working efficiently, and handling interruptions appropriately.
Is approachable, works cooperatively with others, and contributes to group solutions through constructive feedback, ideas, and suggestions. Facilitates the open exchange of ideas and information.
Accepts personal accountability and is open to constructive feedback.
Recognizes and encourages the behaviors that contribute to teamwork (e.g., sharing information, sharing expertise, working together).
Leadership and Operational Expertise in Revenue Collection:
Develops or assists in developing others through activities such as training, coaching, mentoring, and sharing ideas and feedback.
Develops strategic goals for change. Leads change initiatives and acts as a change agent. Helps others cope with the ongoing demands of change.
Maintains confidentiality. Keeps commitments made to others and maintains availability even with changing priorities.
Demonstrates advanced leadership capabilities and technical expertise in revenue collection operations.
Applies sound judgment, communication, and conflict resolution skills to manage complex cases, support team development, and ensure compliance with departmental policies and tax laws.
Preference may be granted to candidates with one of the following:- Two years of experience as a Revenue Agent with at least one year of those at the journey level within the Department of Revenue.
A Bachelor's degree involving major studies in business administration, accounting, public administration, political science, economics, criminal justice, sociology, psychology, law or, closely related field AND two years of experience in the field of personal or business finance, tax auditing, law, law enforcement, adjustment of claims, examination and analysis of business tax records, collection of civil debts, or other related field.
Additional qualifying experience may substitute year-for-year for the education.
To be considered:
- Complete/update your online application in detail and attach a cover letter explaining how you meet the competencies of this position.
*Failure to follow the application instructions may result in disqualification.*
Throughout our selection process, we will also be evaluating candidates for knowledge, skills, abilities, behaviors, and capacity for effective leadership that aligns with the culture of DOR.
To take advantage of Veteran's preference by attaching your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.
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Questions?
Hello, my name is Patrick and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5738.
Additional Information
The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months.
For current Department of Revenue employees and union members of the WPEA, current promotion rules will apply if selected.
This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.
If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.