Lead Medical Support Assistant (Health Administration Service)

Full Job Description

Come join us at North Battlefield in Chesapeake as a Lead Medical Support Assistant!

Here you will be exercising sound judgment in assigning a priority order to requests or duties which best serve the interest of the patient and the clinics.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: Experience: One year of experience equivalent to the GS-6 Medical Support Assistant (Advanced) grade level.

The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.

Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.

Recommends changes to existing clinic procedures based on current administrative guidelines.

Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.

Coordinates with the patient care team to review clinic appointment availability utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary.

MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is 07.

The actual grade at which an applicant may be selected for this vacancy is in the range of 07 to 07. Major Duties:

VA Careers - Lead Medical Support Assistant: https://www.youtube-nocookie.com/embed/UJO_XH5uCLs Incumbent functions as a key member of the Health Administration Service (HAS).

The Lead Medical Support Assistant (MSA) serves as direct support to the Supervisory MSA providing support to Primary Care, Specialty Care, Mental Health, Inpatient and Outpatient Clinics.

The Lead MSA provides comprehensive, detailed, and on-the-job training to all new clinic personnel in the clinic unit area.

The mission of this section is to provide administrative and clerical assistance, guidance, and support to the professional staff and to manage the day-to-day activity in Outpatient/Inpatient Clinics using established policies and procedures as they relate to administrative support responsibilities in patient care.

Work is primarily sedentary; however, the incumbent will have episodes of standing, twisting, bending, sitting, and carrying of supplies in support of the clinical areas assigned.

Work Schedule: Monday-Friday 0730-1600 Compressed/Flexible: Not authorized. Recruitment Incentive (Sign-on Bonus): Not Authorized. Permanent Change of Station (Relocation Assistance): Not Authorized.

Telework: Not available. Virtual: This is not a virtual position. Permanent Change of Station (PCS): Not approved.