Lead Health Services Consultant (HSC 2) DOH8871

Full Job Description

This home-based (remote) position is open to Washington residents and those residing on the ID/WA and OR/WA borders. Work may be performed remotely or from our office located in Tumwater, based on the employee’s preference.

The Opportunity

Join our team as a Lead Health Services Consultant, where you will provide technical credentialing consultation and assistance to health services providers and staff within health licensing, a public health program closely linked to the Department's mission.

Make a difference as part of a high-performance team. You’ll assess applications for completeness and eligibility requirements, ensuring timely review and quality assurance in the process.

Key Responsibilities Include:

• As a journey level professional, conduct assessments of credentialing applications and implements licensing and regulatory policies for public health programs.
• Provide technical consultation and assistance to health service providers and staff on difficult questions and complex, non-standard regulatory and licensing activities for Credentialing.
• Provide expertise, support and guidance to Credentialing Specialists in resolving complex inquiries and issues.
• Identify complex, irregular issues and provide recommendations to solve them.

Why You’ll Love This Role

We’re improving patient safety and fostering access to health care! Play a role in process improvements and efficiencies to keep work products moving forward.

Exchange ideas with a variety of professional partners, contributing to innovative solutions.

Provide guidance and monitor performance of other staff within the credentialing section as you strengthen your leadership skills.

By performing credentialing activities, including evaluation of applicant ability to qualify as health care practitioners, you’ll help us support critical health services in Washington!

Required Qualifications

You must meet the option provided and any additional criteria listed. Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.

• Two (2) or more years of experience processing applications for a health profession or facility credentialing program.

• One (1) year or more of experience using an Integrated Licensing and Regulatory System (ILRS) data base or similar regulatory or licensing database.

• Two (2) or more years of experience resolving customer inquiries, problems or complaints in a health care or health services program.

Additional Required Knowledge, Skills, Abilities, and Experience

Six (6) months experience and an ability to use computer software as follows:

After a conditional offer of employment, a criminal history background check will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

Preferred Qualifications

While these aren’t required, having them can help you stand out as a candidate.

Employee Benefits

We offer a solid benefits package that supports you and your family’s health, financial security, and work-life balance.

You’ll have access to comprehensive medical, dental, and vision coverage, life and long-term disability insurance, flexible spending and health savings accounts, and retirement plans that help you plan for tomorrow while you’re living today.

Paid holidays, vacation and sick leave help you recharge, and additional programs like dependent care assistance and professional development opportunities add value beyond basic coverage.

Join us and enjoy benefits designed to care for you as much as you care about public health. Learn more about DOH benefits and see how we support your life at work and beyond by visiting Work@Health.

The Office of Health Professions (OHP) contributes to the Washington Department of Health mission by working with advisory committees, boards, commissions, and partner commissioners to regulate health care providers in 101 different professions.

We handle the licensing, credentialing, and regulation of these health professions to protect public health and ensure a qualified, diverse, and supported health workforce while promoting equitable access to healthcare for all Washingtonians.

About the Washington State Department of Health

We're nearly 2,000 professionals across Washington working together to protect and improve community health.

Guided by our values of Equity, Innovation, and Engagement, we address health disparities, respond to emerging challenges, and strengthen systems that support resilience.

At DOH, we help reduce barriers, collaborate with diverse communities, and champion equitable health outcomes. We’re passionate people who are driven to make a difference in public health.

Explore more about the Department of Health, our programs, and our impact by visiting our website.

Working Conditions:

The following describes the working conditions of this position, with or without reasonable accommodation.

Work Setting:

Exposure to hazards is limited to those commonly found in indoor at home or office environments. This position is sedentary, working at a computer for extended periods.

Schedule:

Standard DOH business hours are Monday to Friday 8:00 a.m. to 5:00 p.m.; however, an alternate or flexible work schedule may be considered at the employee's request, subject to supervisory approval.

The position would not normally require working in excess of 40 hours per week, but if it became necessary for business needs, your supervisor would notify you in advance.

Travel Requirements:

Travel is not required to perform the duties of this position; however infrequent travel may be expected to attend meetings, trainings, or conferences.

When driving for state business, the employee must be able to legally operate a state or privately-owned vehicle; OR provide alternate transportation while on state business.

Tools & Equipment:

This position uses standard office furniture and equipment, such as a desk, office chair, cell phone, computer, monitor(s), keyboard, and mouse.

Customer Interactions:

The position requires daily interactions on the telephone and in writing with customers, some of whom may be upset, frustrated, or irate.

Other:

This position may be required to conduct and/or participate in public health emergency preparedness and response activities.

APPLICATION DIRECTIONS:

We’re committed to a fair and equitable hiring process. Only materials submitted through the official application will be considered. Emailed resumes or documents won’t be accepted or shared with the hiring manager.

Click “Apply” to complete your application. Attach your resume, cover letter, and DD-214 (if applicable).

List at least three professional references, directly in your Applicant Profile or as a separate attachment, including a supervisor, a peer, and someone you’ve supervised or led (if applicable).

DO NOT INCLUDE private details like your SSN or birth year, personal photos, transcripts, certifications, diplomas, projects, portfolios, or letters of recommendation.

Veterans Preference: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or a signed verification of service letter from the United States Department of Veterans Affairs to their application.

Please remove or cover any personally identifiable data such as social security numbers and birth year

Equity, Diversity, and Inclusion: We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.

DOH is an equal-opportunity employer.

We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity.

Questions and Accommodations: If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Kristina Cox at employment@doh.wa.gov and reference DOH8871.

Technical Support: Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues.

Additional Information

This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the candidate pool may be used to fill additional open positions for the next sixty (60) days.

Only applicants who follow the directions and complete the Application Process in full will have their responses reviewed for consideration.

Experience and education selected, listed, or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.