Health Operations Manager

Full Job Description

Public Health – Seattle & King County’s Jail Health Services Division is seeking a Health Operations Manager to fill one (1) Career Service vacancy.

This position provides an opportunity for someone who is looking to expand their leadership experience and skill, while being able to apply both technical and people management skills.

This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months.

Position Summary

The Health Operations Manager (Health Services Administrator II) is responsible for oversight of various health operations activities to support the Jail Health Services division. This position is primarily responsible for the King County Correctional Facility health operations and occasionally provides coverage at the Maleng Regional Justice Center as well. The Health Operations Manager works closely with the RJC Site Operations Manager to oversee other operational responsibilities including management of the division supply team, collaboration and coordination with the Department of Adult and Juvenile Detention (DAJD) for day to day JHS services and activities, and clinic performance oversight. This position is also responsible for the overall management and leadership of the JHS Health Information Management and Administrative Support team.

Background

Jail Health Services (JHS) provides needed health and social services to the incarcerated population located in the King County jails.

The primary services we provide include medical, dental, mental health, social and release planning services, treatment of substance use disorders, and pharmaceutical services.

We care about the patients we serve and their health outcomes.

The purpose of JHS is to assure that high-quality health and human services are available to the incarcerated population in the King County adult correctional facilities: the King County Correctional Facility (KCCF) in Seattle and the Maleng Regional Justice Center (MRJC) in Kent.

The JHS vision is "Opening doors to healthier, happier lives, and the mission is to assess and stabilize serious health problems for the detained population of the King County Correctional Facility and the Maleng Regional Justice Center with a focus on transition from jail".

We are staffed 24 hours per day, 7 days per week, 365 days per year, providing a broad range of health care to all individuals booked into the jails.

For patients with serious mental health or medical conditions, special housing units (psychiatric and infirmary) along with a higher level of services and medical monitoring are provided.

Since the patient population varies both in numbers as well as in acuity of health conditions, staffing is adapted and flexed to meet the constantly changing needs of the population.

JHS staff manage the complex health needs of underserved populations, many of whom come to the facility without access to care in the community and with decompensated acute and chronic health conditions.

Our division includes over 250 employees and an annual budget of over $60 million.

Public Health – Seattle & King County ("PHSKC", "Public Health", or "the department") is the Public Health Department for King County, Washington which includes 39 cities, including the City of Seattle, and unincorporated areas. Public Health is one of the largest metropolitan health departments in the United States with over 1,600 employees. With a biennial budget of nearly $1 billion, the department serves approximately 2.3 million people of King County who reside in urban, rural, shoreline, foothill, and mountain communities with distinct environments and unique public health needs. We operate primary care, dental, sexual and reproductive health, parent child health, and other health care-related services throughout King County across 40 sites and mobile clinics. King County is an international port of entry, welcoming nearly 40 million visitors annually. Over 100 languages are spoken by King County residents.

Commitment To Equity and Social Justice
Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit: http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx.

Work Schedule
Typical work schedule for this position is Monday through Friday, 6:30am to 3:00pm. Slight hour adjustments may be possible with prior approval from the hiring manager. Some evening, night, or weekend work may be needed on occasion (if you have questions about this, please ask any questions prior to applying). This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and is not overtime-eligible.

Work Location
This position will have the requirement to work from both of the King County adult correctional facilities listed below:
King County Correctional Facility (KCCF) – 500 Fifth Ave., Seattle, WA 98104
Maleng Regional Justice Center (MRJC) – 620 W. James St., Kent, WA 98032

The JHS team works in a hybrid model, with some positions having standard days in the office as well as telecommuting/remote work.

This position currently requires at least three (3) full days per week on site as part of its standard schedule.

The ratio of remote to onsite work will be dependent on business needs and is subject to change.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely.

The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Requirements

Management and leadership of the JHS HIMS (Health Information Management Services):

• Direct supervision and people leadership of two (2) HIMS Public Health Administrative Support Supervisors, as well as others as assigned by division leadership.
• Collaborate with clinical leaders in Medical, Nursing, Psychiatric Services, and Social Services for medical clinic performance oversight, monitoring, and recommendation setting.

Chair and/or facilitate various meetings and huddles:

• Staff meeting facilitation which may include, but is not limited to:
  • a daily Tier 2 Operations huddle
  • the bi-weekly Clinical Leadership Team meetings
  • monthly JHS Language Access Team meetings
  • the monthly Emergency Response Committee
• Participate in other committees and meetings such as the JHS Supervisor and Manager monthly meeting, Monthly Continuous Quality Improvement meeting(s), and any related subgroups as assigned.
• Serve as liaison/contact working with the Facilities Management Division (FMD) to ensure workspaces are functioning and space is appropriately used for division functions.
• Serve as liaison/contact working with King County Information Technology (KCIT) for day-to-day technology management support; work with others identified in the division on O365 or other application support related processes.
• Co-develop and carry out annual disaster response drills.

Serve as JHS Division Continuity of Operations Lead and carry out related duties:

• Assist in processes related to forecasting division supply and equipment needs and fulfillment.
• Provide project management or support for assigned or self-initiated projects, including annual updating of the division Continuity of Operations Plan.
• Monitor performance of program staff; participate in annual performance reviews, investigate complaints, make recommendations based on investigation, which can include discipline, and recommend termination of staff as needed.
• Assure adherence to labor agreements, participate in the grievance process as needed.
• Perform other duties as assigned.

Qualifications

Our ideal candidate will demonstrate the following (Minimum Qualifications):

• The most competitive candidates will have a degree in Public Health, Health Care Administration, Nursing (or other health profession) or Business Administration and three (3) or more years’ experience managing in a health clinical practice.
• Demonstrated ability managing staff in a unionized work environment.
• Development and maintenance of leader standard work and standard work processes for teams.
• Demonstrated leadership skills with an ability to be coached and to coach others.
• Ability to collaborate effectively across multiple jail healthcare service lines.
• Bilingual language skills are also desired. (Bilingual language skills may be assessed for proficiency with potential for bilingual premium pay.)

Additional Information

To ApplyIf you are interested in pursuing this position, please follow the application instructions carefully.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement.

Who May Apply

We welcome applications from all qualified applicants. We value diversity, diverse perspectives, life experience, and encourage people of all backgrounds to apply.

Application Process

The following items are required to be considered for this vacancy:

• NEOGOV Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
• Letter of Interest – Please share why you are interested in this position and any aspects of your education, training, and/or experience that you feel make you a highly qualified candidate for this position.

(Please note: Cover letters, resumes, and additional attachments will not be reviewed as part of the evaluation process if not outlined as a required application material as outlined above).

Your application may be rejected as incomplete if you do not include the relevant information in your application. Cover letters and/or resumes are not accepted in lieu of a completed application.

Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

ContactIf you have questions or would like more information about the application process, please contact Falisha Forgash, HR Analyst at fforgash@kingcounty.gov.

Union Membership This position is not represented by a labor union. Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to provide proof of Basic Life Support (BLS)/CPR. (if applicable)
• The selected candidate must be able to pass a thorough background investigation and Pre-employment Physical, but findings may not necessarily disqualify an applicant for employment. (if applicable)
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health – Seattle & King County relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health – Seattle & King County positions.

When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description.

This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.

• If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.

Public Health – Jail Health Services follows and maintains federal and state requirement standards including, but not limited to, Prison Rape Elimination Act (PREA) standards which apply to all public and private institutions that house adult or juvenile offenders.

PREA standards preclude the department from hiring or promoting anyone who has engaged in, or been convicted of any conduct which would violate PREA standards related to sexual assault including:

• Sexual abuse in a prison, jail, lockup, community confinement facility, juvenile facility, or other institution.
• Convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or,

Additionally, PREA standards require that the department consider any incidents of sexual harassment involving an inmate or detainee in determining whether or not to hire or promote anyone.

The above is in compliance with PREA and its implementing regulations, 28 C.F.R. Part 115, Subpart A, Section 115.17, Hiring and Promotion Decisions.

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce.

To reach this goal we are committed to workforce equity.

Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards.

We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) EmployerNo person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.