Customer Services Specialist
City of Grand Rapids
FreshPosted Jan 27
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Posted: January 26, 2026 (2 days ago)
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LEAD CUSTOMER SERVICE REPRESENTATIVE
Defense Finance and Accounting Service
Department of Defense
Location
Whitehall, Ohio
Salary
$52,654 - $68,452
per year
Type
Full Time
More Other jobs →Closes
February 10, 2026
GS-6 Pay Grade
Base salary range: $37,764 - $49,094
Typical requirements: 1 year specialized experience at GS-5. Bachelor's degree + some experience.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This role involves leading a team of customer service representatives at a defense finance agency, where you'll assign tasks, monitor progress, provide training, and ensure everyone follows financial rules while helping resolve customer issues.
It's a supervisory position focused on keeping operations smooth and efficient in a government office.
A good fit would be someone with experience in customer service or finance support who enjoys guiding others and handling detailed paperwork.
Key Requirements
- One year of specialized experience at GS-06 level or equivalent, including applying financial regulations to research and resolve customer issues
- Ability to develop solutions, explain regulations, and recommend workflow improvements
- Current or former permanent DFAS employee in competitive service, or eligible under VRA, Priority Placement Program, or DoD Military Spouse Preference
- 52 weeks of time-in-grade at GS-06 or higher within the preceding 52 weeks for federal employees
- Proficiency in interpreting technical materials and providing on-the-job training
- Strong knowledge of procedures, policies, and directives to answer questions and instruct staff
Full Job Description
This job announcement uses the USA Hire Assessment to evaluate applicants. For more information, visit USA Hire Assessment.
Who may apply: Current, permanent DFAS employees in the competitive service and current DFAS VRA employees reporting to DFAS Columbus and eligible Priority Placement Program DoD Military Spouse Preference applicants.
One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-06 for GS-07 level) within the federal service, which demonstrates the ability to perform the duties of the position, is required.
For GS-07: Specialized experience at the GS-06 grade level is defined as: applying financial regulations, policies and procedures to research customer issues; developing solutions and explaining regulations and outcomes to customers; interpreting technical materials and recommending improvements to workflow efficiency.
GS-07 Time-in-Grade: Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement.
To be considered for the GS-07, applicants must have served 52 weeks as a GS-06 or higher grade in Federal Service.
** The effective date of your SF-50 must reflect that you will meet the 52-week time in grade requirement within 30 days of the announcement closing.
** You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.
Major Duties:
- Distributes and balances the workload among employees in accordance with established requirements.
- Assures timely accomplishment of the assigned workload and assures each employee has enough work.
- Maintains documentation and production reports of daily workload and work accomplished.
- Provides on-the-job training in accordance with established practices and procedures.
- Maintains current knowledge and answers questions on procedures, regulations, policies, and directives.
- Instructs employee in specific tasks and job techniques.
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