LD System Transition Manager (MA4) - Project Limited - Olympia

Full Job Description

Job Title: LD System Transition Manager (MA4) - Olympia
Location: Olympia, WA - Full-time/Hybrid/Project-Limited (duty station is Olympia, but can be located anywhere statewide)
Closes: Tuesday, March 3rd, 2026
Salary: $69,744 - $93,804 Annually
Note: This is a Project position with a limited duration appointment; the expected duration is one (1) year from the date of hire.

The Licensing Division is embarking on a critical transition to a new Child Welfare Information System (CCWIS). To ensure smooth and effective implementation, we are seeking a dedicated Project Manager to join and guide our team through this change.

Click here to learn more about DCYF.

The Opportunity:
The incumbent of this position will serve in a project-based position on the licensing Quality Assurance and Continuous Quality Improvement team. This position develops and implements statewide quality assurance projects and advises on the development of improvement plans for the field at the regional level throughout the entire state. They will be responsible for leading the Licensing Division’s preparation, adaptation, and adoption of the new child welfare information system.

This role places you at the center of meaningful, forward-looking change. You'll help shape the future of licensing operations, contribute to a major agency modernization effort, and work with a dedicated team committed to improving public service. If you enjoy leading impactful projects and collaborating across diverse groups, this is an opportunity to make a lasting difference.

This position will collaborate with licensing staff, policy experts, IT teams, CCWIS project team and leadership to ensure system changes meet operational and compliance needs. This position will evaluate the current system, document issues, and translate them into actionable requirements for the new system.
This position will need to work with the Change Management Specialist to develop and implement strategies to support staff through the transition, including training, communication, and feedback loops. Monitor how system changes affect data entry, reporting, and analysis, ensuring accuracy and usability for decision-making. This position will need strong communication skills for coordination to manage timelines, deliverables, and risks, ensuring the Licensing Division is prepared for system rollout and adoption.

Some of what you'll get to do:

• Serve as a liaison between licensing staff, leadership and the CCWIS project team.
• Translate business needs into system requirements for IT, CCWIS and vendor teams.
• Maintain clear documentation of system changes, impacts and decisions.
• Gather staff feedback and incorporate it into system adjustments.
• Analyze data impacts of system changes on reporting and compliance.
• Develop strategies to maintain data integrity during and after transition.
• Support QA/CQI teams in monitoring data accuracy and usability.
• Assess current system workflows and document existing processes.
• Identify system issues and inefficiencies impacting licensing operations.
• Ensure system changes reflect licensing policies and child welfare practices.
• Collaborate with policy experts to align system functionality with compliance requirements.
• Evaluate policy impacts of new system features or modifications.

Required Qualifications:

• Bachelor's degree in business administration, public administration, law, public health, health administration, or a related field AND four (4) years of experience conducting research and analyzing policies, laws, rules, or regulations or comparable combination of graduate education and experience.

OR

• Eight (8) years of experience in:
  • Managing projects and initiatives
  • Analyzing policies, laws, rules and regulations
  • Analyzing, interpreting, evaluating and organizing data

AND

1. The ability to take action to learn and grow.
2. The ability to take action to meet the needs of others.

Preferred/Desired Qualifications:

• Prior experience speaking before groups; compiling written reports; obtaining the cooperation of other departments and other government agencies Prior experience working effectively and collaboratively with internal and external partners.
• Prior experience understanding and working effectively with diverse populations.
• Prior experience building and maintaining collaborative working relationships with internal and external stakeholders.
• Prior experience evaluating, compiling, and organizing data into reports to inform policy and practice.
• Prior experience assessing and understanding program complexities and developing recommendations for improvement to meet outcome goals.
• Prior experience in the following: leadership skills, public speaking, mediations, negotiations, and planning.
• Prior experience using business applications (Microsoft Office, FamLink, WA COMPASS, WA CAP, etc.) Prior knowledge of state and federal law, agency policies and regulations related to licensing.
• Knowledge of government organization policies, rules, procedures and program needs; federal and local government functions; licensing methods and procedures in licensing, research methods and data collection.

How do I apply?
In addition to completing the online application, applicants must attach the following documents to their profile to be considered for this position:

• Cover letter describing how you meet the specific qualifications for this position.
• Resume (current/updated) detailing experience and education.

Supplemental Information:
The Department of Children, Youth, and Families (DCYF) is committed to Washington’s children and youth growing up safe, healthy, and thriving. We invite all candidates to join us in our mission to create a diverse and equitable workplace that reflects the communities we serve. If you are excited about this role but you believe that your education and/or experience might not align perfectly with every qualification in the job posting, we encourage you to apply anyway.

The Department of Children, Youth, and Families (DCYF) is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.

This position is in a bargaining unit represented by the Washington Federation of State Employees (WFSE). For more information: https://wfse.org/.

This recruitment may be used to fill multiple vacancies.

If you have any questions pertaining to this recruitment or if you would like to request an accommodation throughout the application/interview process, contact Veronica Jones (Talent Acquisition Specialist) at veronica.jones@dcyf.wa.gov.

If you're experiencing technical difficulties creating, accessing or completing your application, call NEOGOV toll-free at (855) 524-5627 or email support@neogov.com.

Persons needing accommodation in the application process or this announcement in an alternative format may call the Telecommunications Device for the Deaf (TDD) at (360) 664-1960.

2026-01420