IT Systems Engineer Lead, Business Programs

Full Job Description

Requirements

Why it's a great opportunity: In this role as an IT System Engineer Lead, you will coordinate major IT programs, support modern technical solutions, manage impactful projects, and deliver enterprise-wide support as part of the IT Client Technology Services team.

Supporting more than 3,500 users across multiple departments, you will lead the planning, coordination, and management of core programs such as annual computer replacements, equipment purchasing, asset inventory, and vendor-managed deployments and repairs.

You will also guide and support IT service delivery teams by coordinating work, providing direction, and fostering growth through coaching and mentoring.

Strong communication skills are essential, as you will regularly explain complex technical topics and options to non-technical County staff and leadership, helping ensure clarity and informed decision-making across the organization.

This position offers a unique opportunity to make a significant impact and lead the way in advancing our IT services and solutions. Join us and be a part of a dynamic team dedicated to excellence and innovation.

The Information Technology Division’s 130 staff are responsible for building, operating, and maintaining the technologies that power essential public services in Pierce County.

We provide diverse technology solutions including commercial applications, geographic information systems, and sophisticated custom software, supported by a robust hybrid infrastructure combining both on-premises and cloud-based platforms, and all secured by a reliable network.

Our team thrives in a positive, collaborative environment combined with continual learning and development to enable our highly impactful work.

Join us and be part of a division where your contributions truly make a difference.

Why it's a great department: The Finance & Enterprise Services Department delivers enterprise-wide services that support every County department and many external partners, ensuring Pierce County operates effectively, efficiently, and with strong public stewardship.

Finance & Enterprise Services staff provide a broad portfolio of high-impact, countywide services, including budgeting and performance management, fiscal services, procurement and contracting, information technology, general services, fleet services, and risk management.

Employees have the opportunity to work on strategic, enterprise-level initiatives, collaborate across departments, provide the operational and technical backbone which ensures the smooth delivery of services across the organization, and deliver critical analysis and decision support that informs leadership and shapes County priorities.

The Finance & Enterprise Services Department is focused on creating a culture where employees can help improve service delivery to make a meaningful impact on County operations and the community.

The Department leads with safety, empowerment, and collaboration to create an environment where every person can contribute, challenge ideas, and continuously improve.

Learn more about the Finance & Enterprise Services Department here.

How to be successful in the role: Your success will come from the delivery of services and support in assigned team and program area as the primary IT service owner for planning, managing, and coordinating all PC lifecycle program activities.

Partnering with senior business leaders, team members, and technical staff to ensure customer needs are well understood, agreed upon, and met, while providing exceptional customer service will further ensure your success.

Your future in this role: You will have access to professional development through robust online learning and other training opportunities throughout your career to ensure your success.

This position has multiple career growth and promotional opportunities in Pierce County to build on a great career while directly impacting the communities in Pierce County.

Core daily responsibilities:

• May oversee employee performance for a group of IT Systems Engineers providing User Systems support.
• Provide highly skilled operational support for a variety of user system platforms including handheld, desktop, workstation and laptop hardware, associated operating systems and application software.
• Specialize in providing advanced level technical support for entire County within specific, wide reaching, mission critical, assigned hardware or software tool areas.
• Provide advanced level technical strategic planning and implementation of new user system platform technology standards.
• Provide advanced direct consulting services for customer departments regarding technology budgeting, computing solutions, client-oriented technology project implementation, relocation services, and user application productivity including meeting training needs.

A classification description with a more detailed list of essential functions can be found here.

Qualifications

• Additional education or experience may substitute for the recruiting requirements.
• Six or more years of information technology experience required AND
• Bachelor of Arts or Bachelor of Science degree in information technology, computer sciences, business, public administration or related field.
• A resume and cover letter are required for this position.

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.

Additional Information

To be considered for this opportunity please:

• Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to: www.piercecountywa.org/jobs.
• If you have a question about this opportunity, please email the Recruitment Team at PCHRRecruit@piercecountywa.gov and specify the Job Number and Title.
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.

This is a competitive selection process. Your application will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed.

Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration.

Notification of application status normally occurs 2 to 3 weeks after the closing date.

Short notice may be given to applicants to participate in further selection processes which may include assessments, phone screen, and interviews.

At Pierce County, diversity, equity, and inclusion means commitment, not a single step.

We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career.

We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision.

Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home?