IT Systems Engineer 2

Full Job Description

Requirements

Why It's a great opportunity: In this role, you will be a key contributor on a team of IT professionals delivering critical technology solutions that support Pierce County operations and services to residents.

Assigned to the Client Services Endpoint Management Team, you will help implement, maintain, and manage endpoint services that directly support business processes with a focus on cell phones, phone services, land laptop computers.

This will include providing engineering and technical support to County IT clients and partner agencies, executing operational procedures, fulfilling service requests, and collaborating with IT staff, vendors, and contractors to ensure enterprise architecture and security standards are met.

The Information Technology Division’s 130 staff are responsible for building, operating, and maintaining the technologies that power essential public services in Pierce County.

We provide diverse technology solutions including commercial applications, geographic information systems, and sophisticated custom software, supported by a robust hybrid infrastructure combining both on-premises and cloud-based platforms, and all secured by a reliable network.

Our team thrives in a positive, collaborative environment combined with continual learning and development to enable our highly impactful work.

Join us and be part of a division where your contributions truly make a difference.

Why It's a great department: The Finance Department delivers enterprise-wide services that support every County department and many external partners, ensuring Pierce County operates effectively, efficiently, and with strong public stewardship.

Finance staff provide a broad portfolio of high-impact, countywide services, including budgeting and performance management, fiscal services, procurement and contracting, information technology, general services, fleet services, and risk management.

Employees have the opportunity to work on strategic, enterprise-level initiatives, collaborate across departments, provide the operational and technical backbone which ensures the smooth delivery of services across the organization, and deliver critical analysis and decision support that informs leadership and shapes County priorities.

Guided by leadership values that emphasize collaboration, transparency, and continuous learning, the Finance Department offers a supportive, innovative, and team-oriented environment where employees can grow professionally while making a meaningful impact on County operations and the community.

Learn more about the Finance Department here.

How to be successful in the role: Your success will come from being a quick-thinking multitasker and problem solver with an emphasis on continuous learning.

You will be collaborative, team-oriented, while feeling confident using independent judgment and taking initiative.

Working closely with members of the IT Platform Services and Client Technology Services teams—as well as partners across the organization—you will rely on your strong communication and troubleshooting skills to effectively engage with a wide range of County staff.

Effectively translating technical concepts into clear, everyday language, delivering support and information both verbally and in writing will further ensure your success.

Your future in this role: With a strong commitment to continuous learning and employee development, you can expect to grow every day—both technically and professionally.

As part of the IT Systems Engineer series, this position offers a solid foundation and clear pathway for future opportunities within IT and Pierce County.

Core daily responsibilities:

• Provide critical operational support for a variety of user system platforms including handheld, desktop, workstation and laptop hardware, associated operating systems and application software.
• Specialize in providing skilled technical support for the entire County within specific assigned hardware or software tool areas.
• Participate in technical strategic planning and implementation of new user system platform technology standards.
• Provide advanced direct consulting services for customer departments regarding technology budgeting, computing solutions, client-oriented technology project implementation, re-location services, and user application productivity to include meeting training needs.

A classification description with a more detailed list of essential functions can be found here.

Qualifications

• A resume and cover letter are required for this position.
• Additional education or experience may substitute for the recruiting requirements.
• A Bachelor of Arts or Bachelor of Science degree in information technology, computer sciences, business, public administration or related field, AND
• Four or more years of information technology experience required.
• A valid driver's license is required.

Preferred qualifications:

• In depth understanding of Windows 11 OS inclusive of Active Directory (AD) and Azure AD, Group Policy, endpoint security, networking, and automation.
• Practical working knowledge and experience with Microsoft Operation Intune, SCCM/MECM, MDT, and scripting (PowerShell/Windows command line).

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.

Additional Information

To be considered for this opportunity please:

• Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to: www.piercecountywa.org/jobs.
• If you have a question about this opportunity, please email the Recruitment Team at PCHRRecruit@piercecountywa.gov and specify the Job Number and Title.
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.

This is a competitive selection process. Your application will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed.

Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration.

Notification of application status normally occurs 2 to 3 weeks after the closing date.

Short notice may be given to applicants to participate in further selection processes which may include assessments, phone screen, and interviews.

At Pierce County, diversity, equity, and inclusion means commitment, not a single step.

We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career.

We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision.

Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home?