IT SPECIALIST (SYSANALYSIS)

Full Job Description

Who may apply: Current, permanent DoD Employees in the competitive service, PPP DoD Military Spouse Preference, current DoD VRA employees, VEOA, Military Spouse, ICTAP, PPP applicants Applicants applying for Cleveland may be placed at Bratenahl.

We may use this announcement to fill other positions in the Information &Technology Directorate. This job announcement uses the USA Hire Assessment to evaluate applicants.

For more information, visit USA Hire Assessment. This Job Opportunity Announcement is using an additional online assessment tool to evaluate applicants.

Please review the HOW YOU WILL BE EVALUATED, REQUIRED DOCUMENTS, HOW TO APPLY and NEXT STEPS sections below for instructions.

Human Resources will determine your qualifications for each entry grade level based on your interest and the additional following criteria.

Resumes for federal government positions need more detailed work descriptions and accomplishments than a typical private sector resume.

Please be sure to clearly describe the full scope of your work experiences in your resume. Combinations of education and experience may also be sufficient.

BASIC REQUIREMENT: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position.

For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis.

Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process.

Basic Requirement for Entry at the GS-11 Attention to Detail- experience reviewing my own information technology-related work or data to ensure accuracy, completeness, and consistency with standards.

My work or the data that I produce is typically reviewed by my supervisor or another colleague Customer Service- experience having brief contact with customers to provide information about available information technology products and services and providing customers with standard products or routine services to address information technology needs Oral Communication- experience informing my supervisor and other IT staff of the status of information technology systems, projects, or daily operations, including the status of information technology systems, projects, or daily operations, including the communication of basic technical information to a non-technical audience Problem Solving- identifying or selecting from a number of alternatives to address routine information technology-related issues by gathering and applying information from standard sources that provide a limited number of solutions Basic Requirement for Entry at the GS-12 Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards.

Customer Service- experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs.

Oral Communication- briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience.

Problem Solving- identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions.

QUALIFICATIONS: For Entry at the GS-11: In addition to meeting the basic requirement, qualified applicants must possess: One year of specialized experience equivalent to the next lower grade (GS-09) in the Federal service, which demonstrates the ability to perform the duties of the position.

Specialized experience is defined as: Identifying basic information systems and software design requirements; consulting with customers to establish functional requirements; Participating in systems and software life cycle development processes.

For Entry at the GS-12: In addition to meeting the basic requirement, qualified applicants must possess: One year of specialized experience equivalent to the next lower grade (GS-11) in the Federal service, which demonstrates the ability to perform the duties of the position.

Specialized experience is defined as: Identifying and evaluating information systems and software design requirements, operational improvements, systems development projects; consulting with customers to refine functional requirements and develop design specifications; initiating systems change requests (SCR) and plan, coordinate, implement system changes; Applying Agile principles and practices in conducting all stages of systems and software lifecycle development.

TIME IN GRADE REQUIREMENT: For Entry at the GS-11: Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement.

Applicant must have served 52 weeks as a GS-09 or higher grade in Federal Service.

For Entry at the GS-12: Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement.

Applicant must have served 52 weeks as a GS-11 or higher grade in Federal Service.

** The effective date of your SF-50 must reflect that you will meet the 52-week time in grade requirement within 30 days of the announcement closing.

** You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.

Major Duties:

• Provides support in the planning, design, and implementation of new and improved information systems.
• Defines and validates the need for new or improved systems, reviews business and functional requirements for systems, and identifies and evaluates systems design approaches.
• Consults with customers to develop and refine functional requirements and translates functional requirements into design specifications.
• Determines best approaches for systems implementation and works with applications developers to isolate and solve design problems encountered during testing and implementation stages.
• Provides formal and informal instruction to users regarding complex systems issues and features, and, develops user manuals or instructions for assigned applications.