IT Specialist (Recent Graduate)

Full Job Description

This vacancy will be used to fill the following IT Specialist positions: IT Specialist (Systems Analysis) IT Specialist (Customer Support) IT Specialist (Application Software) IT Specialist (Internet) These positions are located at the U.S.

Census Bureau Headquarters in Suitland, Maryland and the National Processing Center in Jeffersonville, Indiana.

MINIMUM QUALIFICATION REQUIREMENTS: Basic Entry Requirements for All Grade Levels: You must be a Recent College Graduates from qualifying institutions within two years of degree or certification (Veterans precluded by their military service obligation, will have up to six years to apply).

Students with a transcript that shows a degree conferred on or before May 17, 2026 will be considered for the Recent Graduate Program.

Graduation/expected graduation date MUST be indicated on your resume. NOTE: To show proof of meeting the Basic Entry Requirements, all applicants MUST submit a copy of their college transcripts.

See the Required Documents section for more information.

Qualifications can be met by either the requirements specified in the section titled Experience or the requirements specified in the section titled Education.

Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND Specialized Experience: For the GS-07 you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal services.

Specialized Experience: For the GS-09, you must have one year of experience at a level of difficulty and responsibility equivalent to the GS-07 in the Federal service.

IT Specialist (Systems Analysis) GS-07 - Experience for this position includes: (1) assisting with building test plans, scenarios, and scripts to assess information systems against functional and technical requirements; (2) assisting in designing and implementing upgrades to information systems; (3) performing analyses to define new or improved business process solutions based on customer needs; and (4) assisting with system and application integration.

GS-09 - Experience for this position includes: (1) building test plans, scenarios, and scripts to assess information systems against functional and technical requirements; (2) translating technical business requirements into clear non-technical requirements; (3) advising and aiding project managers on specification requirements and defining the problem or need; and (4) implementing system and application integration.

IT Specialist (Customer Support) GS-07- Experience for the position includes: (1) diagnosing and resolving basic computer problems; (2) creating and routing trouble tickets; (3) performing IT equipment installations and decommissions; and (4) supporting the development and implementation of standard operating procedures and business processes to improve overall organizational effectiveness and efficiency.

GS-09 - Experience for the position includes: (1) diagnosing and resolving unique and/or uncommon customer reported computer incidents requiring investigation or research; (2) developing and maintaining problem tracking and resolution databases within a ticketing system; (3) installing, configuring, troubleshooting, and maintaining customer hardware and software in a Microsoft domain, and (4) developing basic routines and sequences of internal program logic by coding, testing, and debugging.

IT Specialist (Application Software) GS-07 - Experience for the position includes: (1) interpreting requirements provided by analysts to create design documents for software; (2) assisting with integration of hardware and software components; and (3) performing testing operations for developed software.

GS-09 - Experience for the position includes: (1) planning, proposing, and designing segments of complex IT programs; (2) designing modifications to internal program structure of files and records; (3) coding, testing, and debugging IT programs; and (4) assisting in the integration of hardware and software components.

IT Specialist (Internet) GS-07- Experience for the position includes: (1) assisting in testing, updating, and maintaining websites; (2) troubleshooting connectivity issues with software, hardware, and/or systems management and making corrections; and (3) analyzing integrated systems of computer programs and/or computer equipment.

GS-09- Experience for the position includes: (1) developing, configuring, updating, and maintaining internet websites; (2) troubleshooting connectivity issues with software, hardware, and/or systems management to make corrections and restore functionality; and (3) applying programming and scripting languages to build internet applications.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer. Major Duties:

• Consult with customers to identify, refine, and translate functional requirements into technical specifications and configuration requirements.
• Supports coordination of developmental activities to ensure tasks are completed on schedule.
• Identify and resolve information technology issues affecting hardware, software, and network systems.
• Diagnose and troubleshoot problems in response to customer reported incidents