IT SPECIALIST (NETWORK/CUSTSPT)

Full Job Description

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The primary purpose of this position is to serve as an Information Technology (IT) Specialist responsible for squadron level assistance in the operation and maintenance of the installation's computer network and to provide technical assistance, training, and support to customers.

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Information Technology (IT) Management Series, 2210 (Alternative A).

BASIC REQUIREMENT OR INDIVIDUAL OCCUPATIONAL REQUIREMENT: BASIC REQUIREMENT OR INDIVIDUAL OCCUPATIONAL REQUIREMENT: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below: SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-07, or equivalent in other pay systems.

Examples of specialized experience includes Administering and maintaining both LAN and WAN environments, monitoring system performance, troubleshooting hardware, software, and network issues, and configuring devices like routers, switches, and servers; Providing comprehensive user support, including technical assistance, training, and account management, to ensure seamless IT operations.

OR EDUCATION: Master's degree or equivalent graduate degree or2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree.

Degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

NOTE: Due to the use of 120-day rosters, this period of experience may be completed within 120 days of the closing date of this announcement.

FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible.

One year at the GS-07 level is required to meet the time-in-grade requirements for the GS-09 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks.

NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of basic LAN/WAN and system principles and practices sufficient to install, configure, and troubleshoot components.

Knowledge of customer support principles, methods, and procedures for documenting problem resolution and providing guidance and training to customers.

Knowledge of concepts and techniques required to assist in the planning, operation, and maintenance of a LAN/WAN, including the installation and implementation of enhancements.

Knowledge of the procedures and techniques necessary to gather, synthesize, and draw conclusions regarding trend analysis. Ability to analyze routine network problems and recommend solutions.

Ability to communicate factual and procedural information clearly, both orally and in writing. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work.

You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social).

Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Major Duties:

Assists in administering the base local area network (LAN) and wide area network (WAN) for the organization.

Monitors ongoing operation of network systems to ensure hardware and software are functioning and operational standards are met. Assists in planning, testing, and configuring base network systems.

Participates in planning, monitoring, testing, maintaining, and operating multiple operating systems-based network platforms. Analyzes and resolves problems and trends.

Records problem reports as they occur to effectively track outages and types of interruptions to service and to build a knowledge base for future problem resolution.

Provides customer support, assistance, training, and orientation.

Provides technical assistance to current and potential users so that LAN/WAN and other IT systems operations have few major disruptions.