IT SPECIALIST (NETWORK/CUSTSPT)

Full Job Description

See Additional Information section below to view Eligibilities being considered and other IMPORTANT information.

The primary purpose of this position is to serve as an Information Technology (IT) specialist responsible for squadron level assistance in the operation and maintenance of the installation's computer network and to provide technical assistance, training, and support to customers.

In order to qualify, you must meet the requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for the Information Technology (IT) Management Series, GS-2210 (Alternate A).

https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ EDUCATION: Master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

(NOTE: YOU MUST SUBMIT COPIES OF YOUR TRANSCRIPTS) OR EXPERIENCE: Must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail, Customer Service, Oral Communication, and Problem Solving AND one year of specialized experience at the next lower grade GS-07 (or equivalent in other pay systems) which includes: Applying LAN/WAN principles and practices to troubleshoot and maintain the stability of communication lines and equipment; utilizing LAN/WAN standards and equipment to install, configure, and troubleshoot LAN and WAN components such as routers, hubs, switches, and servers; applying network principles, concepts, equipment, and tools to assist in the planning/maintenance of network services, installation/testing of workstations and peripherals, and instructing of customers in accessing network services; and utilizing customer support principles, methods, and procedures to document problem resolutions and to provide guidance and training to customers.

FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time--in-grade requirements to be considered eligible.

One year at the GS-07 level is required to meet the time-in-grade requirements for the GS-09 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks.

NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1.

Knowledge of basic LAN/WAN and system principles and practices sufficient to install, configure, and troubleshoot components. 2.

Knowledge of customer support principals, methods, and procedures for documenting problem resolutions and providing guidance and training to customers. 3.

Knowledge of concepts and techniques required to assist in the planning, operation, and maintenance of a LAN/WAN, including the installation and implementation of enhancements. 4.

Knowledge of the procedures and techniques necessary to gather, synthesize, and draw conclusions regarding trend analysis. 5. Ability to analyze routine network problems and recommend solutions. 6.

Ability to communicate factual and procedural information clearly, both orally and in writing. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work.

You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social).

Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Major Duties:

Assists in administering the squadron local area network (LAN) and wide area network (WAN) for the unit and outlying Detachments and Operating locations.

Assists in planning, testing, and configuring Squadron network systems. Participates in planning, monitoring, testing, maintaining, and operating multiple operating systems-based network platforms.

Analyzes and resolves problems and trends.

Records problem reports as they occur to effectively track outages and types of interruptions to service and to build a knowledge Squadron for future problem resolution.

Provides customer support, assistance, training, and orientation.

Provides technical assistance to current and potential users so that LAN/WAN and other IT systems operations have few major disruptions.