IT SPECIALIST (CUSTSPT/INFOSEC)

Full Job Description

You will serve as a IT SPECIALIST (CUSTSPT/INFOSEC) in the Waterfront Field Support (10942), Waterfront & Productions Information Technology (IT) Support Division (1094), Information Technology & Cybersecurity (ITACS) Office (109) of NORFOLK NAVAL SHIPYARD.

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector.

Specialized experience must demonstrate the following: Experience applying information technology concepts, principles, methods, and practices sufficient to install, manage and administer various workstation and peripheral devices and systems.

Experience troubleshooting, modifying and mitigating complex problems to improve IT systems and minimize impact to critical customer services and project goals.

Experience with systems security methods and procedures necessary to ensure appropriate security measures are applied as required.

Experience in applying IT problem management methods and practices to evaluate the possibility of applying new methods to resolve customer issues or enhance customer's ability to successfully accomplish their mission goals.

Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ OR https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-b/ .

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Major Duties:

• You will diagnose and resolve problems in response to customer reported incidents regarding a myriad of IT issues.
• You will provide IT support for both unclassified and classified systems, ensuring that all changes adhere to the security and configuration requirements for the protection of Naval Nuclear Propulsion Information (NNPI).
• You will take action to mitigate identified problems and communicate necessary information to customers and Information Technology IT management.
• You will research and analyze IT purchase requests to ensure they meet higher-level command and Information Assurance requirements.