IT Specialist (CUSTSPT)

Full Job Description

This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer.

Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer.

Notice of Result letters will not be sent to applicants who respond to this flyer.

Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector demonstrating the following: 1) Troubleshooting and resolving complex problems, 2) Providing assistance to customers, 3) Installing and maintaining software and hardware, 4) Monitoring system activities for security events, and 5) Enforcing security and privacy requirements on user software.

Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

Individuals must have IT-related experience demonstrating each of the four competencies listed below. 1.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

IT-related experience demonstrating this competency includes: Reviewing customer practices and IT systems to ensure operating procedures are followed. 2.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

IT-related experience demonstrating this competency includes: Analyzes clients/customer requirements of current software and hardware problems and ensures changes in the requirements are addressed. 3.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

IT-related experience demonstrating this competency includes: Presenting information to end users on IT related issues (i.e., identify security violations and recommend corrective actions, viruses and spillages, etc.).

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

IT-related experience demonstrating this competency includes: Identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives.

Investigate customer/client request and ensure the most viable solutions are being used to resolve problems Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Major Duties:

• • You will provide Customer Support for daily IT requirements and needs in the areas of Hardware, Software, and Account Administration.
• • You will provide hardware troubleshooting, imaging, and deployment of both PC and Mac.
• • You will provide software troubleshooting and installation.
• • You will provide account administration including but not limited to creation, passwords, lockouts, and permissions.
• • You will track and resolve Help Desk tickets in a timely manner.