IT SPECIALIST (CUSTSPT)

Full Job Description

THIS IS AN INDIANA NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION This position is part of the IN 122nd Fighter Wing, Indiana National Guard under Position Description Number D2388000.

If you would like the complete list of duties, please contact the POC of this announcement. MILITARY GRADES: E3 through E5 COMPATIBLE MILITARY ASSIGNMENTS: 1D7X1 BASIC REQUIREMENT: Have a Ph.D.

or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D.

or equivalent doctoral degree Degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.(unofficial or official transcript(s) must be uploaded with application to meet this education requirement) OR IT-related experience demonstrating each of the four competencies listed below.

Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

SPECIALIZED EXPERIENCE: 1-year specialized experience equivalent to at least the next lower grade at the GS-09 level.

Experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization.

Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls.

Experience that required adaptations of guidelines or precedents to meet the needs of the assignment.

Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.

Knowledge of applying analysis concepts to IT network systems and independent IT platforms, integration methods, performance tuning methods, test and evaluation methods and procedures, IT security principles and methods plus, project management principles and methods sufficient to plan and coordinate the installation of new products or equipment.

Ability to analyze, apply methods and practices for recovering, adjusting and modifying IT systems to solve complex problems, while improving customer support practices, that minimizes interruptions in service.

Knowledge of the interrelationship of multiple IT systems, utilizing methods, principles, and practices covering restoral from complex computer and infrastructure system failures, recovery of systems, adjusting, modifying, and improving systems to include hardware and software components.

Knowledge of methods and practices involved in the integration of system components sufficient to optimize system performance.

PLEASE READ THIS CAREFULLY AS THE FOLLOWING HAS CHANGED Indiana National Guard (INNG) Federal Technicians will wait 36 months after being selected for a new position before applying for another position within the INNG.

If you meet the requirements listed below, you will need to submit a signed Exception to Policy (ETP) memorandum with your application to be considered for the position.

If you have questions about applicability, send an email explaining your situation to the HRO Staffing inbox listed below.

If you are a Tenure 0 Temporary employee (your position has a not-to-exceed date), you do not need an ETP memo.

If you became a new employee through a USAJobs announcement within the last 36 months, you will need an ETP memo.

If you received a promotion, reassignment, or grade reduction through a USAJobs announcement within the last 36 months, you will need an ETP memo.

If you require an ETP memorandum, you can download the template here: https://armyeitaas.sharepoint-mil.us/sites/NGIN-J1HR/SitePages/Technician-Staffing.aspx The memorandum will be written by you, the employee, and signed by your supervisory chain up to the Director level.

Directors and Supervisors will submit the signed memorandum for final review to the HRO Staffing inbox: ng.in.inarng.mbx.hro-staffing-section@army.mil The Human Resources Officer (HRO) is the final approval for all ETP waivers.

If approved, the memorandum will be returned to you and then submitted with your application. Major Duties:

• Provides customer technical assistance and support for all users of the operational and/or tactical environment.
• Assist customer with fulfilling requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services.
• Installs, maintains, and repairs hardware devices supporting a broad range of information and communications systems on the operation network and/or tactical network.
• Manages the assigned IT/communications environment with privileged access at the network level and/or tactical environment for the unit.
• Serves as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements of unit.
• Conducts feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software
• Performs other duties as assigned.