IT Specialist (PLCYPLN/CUSTSPT)

Full Job Description

See below for important information regarding this job. To qualify for a IT Specialist (PLCYPLN/CUSTSPT), your resume and supporting documentation must support: A.

Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position.

To qualify at the GS-14 level, applicants must possess one year of specialized experience equivalent to the GS-13 level or equivalent under other pay systems in the Federal service, military, or private sector.

Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement.

Creditable specialized experience includes: - Plans, designs and performs program management and oversight for projects and programs.

- Directs immediate and fast-paced actions of all IT actions, with the intent of providing immediate resolution to support issues.

- Studies and analyzes all aspects of the agency's mission from an IT support perspective. B. Education cannot be used in lieu of experience for this position.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Major Duties:

• Serve as the principal advisor, Senior Information Operations Representative, and J6 Business Relationship Manager (BRM) to the DLA Agency Synchronization and Operations Center (ASOC), Fort Belvoir, VA.
• Responsible for planning, organizing, and directing IT customer service actions in support of ASOC operations. Ensures reliable IT service delivery of all applications and...
• ... systems, and coordinates with representatives within DLA J6 Enterprise Service Areas (ESAs) to ensure all facets of IT remain available, reliable and secure.
• Responsible for maintaining detailed knowledge and understanding of both ASOC operations planning (short- range, mid-range, long-range, tactical and strategic) and J6 tactical and strategic plans.
• Ensures ASOC operational requirements, including new mission requirements, are processed correctly and timely though J6 channels to determine the best sustainable solution for both the customer and Agency
• Responsible for facilitating and leading ASOC and IT Operations Center (ITOC) integration to serve as one seamless and well-coordinated DLA Operations Center. Coordinates regularly with ITOC leadership and staff...
• ... to stay informed on all ongoing IT issues and upcoming maintenance. Coordinates continuously with ASOC leadership and staff to understand business priorities and business impacts.
• Serve as a DLA Enterprise Dashboard subject matter expert. Maintain understanding and proficiency in all capabilities of the DLA Enterprise Dashboard.