IT SPECIALIST (CUSTSPT)

Full Job Description

This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer.

Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer.

Notice of Result letters will not be sent to applicants who respond to this flyer.

EXPERIENCE: Your resume must demonstrate one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

IT-related experience demonstrating this competency include: maintaining a database of assets for equipment tracking.

Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

IT-related experience demonstrating this competency include: providing continuing technical oversight as Help/Work Desk technical point-of-contact.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

IT-related experience demonstrating this competency include Instructing computer use and software applications either as a one-on-one or in a classroom.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

IT-related experience demonstrating this competency include: Responding to system shutdowns, interruptions, failures and analyzes problems, to determine reasons and affects repair.

AND In addition to the Basic Requirements for this position, your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector.

Specialized experience must demonstrate the following: Experience communicating IT work performed through reports, and/or orally to address customer and management needs.

Experience utilizing customer service principles and methods in order to assist the Customer Service Representative in computer management for issues such as installation, configuration, troubleshooting, customer assistance, or training in regard to customer needs.

Experience utilizing a variety of applications, operating systems, protocols, and equipment used in customer-service oriented organizations.

Experience troubleshooting, recovering, adjusting, modifying, and improving IT systems.

Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Major Duties:

• You will develop strategic plans for life cycle management of information technology (IT) resource.
• You will perform a risk analysis of information technology (IT) systems to identify problems and recommend solutions.
• You will resolve information technology (IT) problems in response to customer reported incidents by diagnosing situations on a case-by-case basis.
• You will coordinate the installation of new application software to meet customer information technology (IT) needs.