IT SPECIALIST (CUSTSPT)

Full Job Description

This is a Washington Air National Guard Title 32 Excepted Service Unit Technician position: IT SPECIALIST (CUSTSPT) Location: 141st Communications Squadron Fairchild AFB, Washington 99011-9413 Air National Guard Units Appointment Type: Permanent, excepted service Advertised as: ENLISTED May be used to fill one or more vacancies.

*Ensure you read this announcement in its entirety, complete all application requirements, and your USA Jobs profile name is accurate* GENERAL EXPERIENCE: Experience, education, and/or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process.

Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.

SPECIALIZED EXPERIENCE: Must have at least 36 months experience that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization.

Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls.

Experience that required adaptations of guidelines or precedents to meet the needs of the assignment.

Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.

OR 1-year specialized experience equivalent to at least the next lower grade. Major Duties:

A GS-2210-11, IT SPECIALIST (CUSTSPT): Manages the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants.

Plans, coordinates, installs, and continuously analyzes system design, hardware and software.

Develops, recommends, and installs solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system.

Provides Information Assurance systems support for all disciplines, ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of network services.

Performs system audits to assess security parameters and performance of IA controls within the network environment.

Serves as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements of Wing, Geographically Separated Units (GSU), and Tenants.

Optimizes the functionality and performance of hardware and software systems and ensures availability, integrity, efficiency, and reliability of system/functional resources while managing the communications focal point coordination and workload distribution duties.

Analyzes, manages, and directs installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization's business requirements.

Runs tests to verify operability and functionality; analyzes hardware and software malfunctions to resolve physical and logical processing problems; and recommends acquisition of programs, process or equipment which will resolve operational problems.

Troubleshoots and diagnoses system failures to isolate source of problems.

Performs testing, troubleshoots, corrects problems, and distributes workload relative to interface and interoperability of system components such as hardware, systems software, and applications programs.

Assesses and mitigates security vulnerabilities of installed system hardware and software. Provides customer technical assistance and support for all users.

Provides ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services.

Works with customers to ensure efficient operations which support each units' requirements. Assists in solving problems associated with delivery of hardware and software orders.

Provides management with information necessary to address difficult and complex problems in automating work processes.

Promotes use of assigned systems by providing instructions to functional area users on IT/communications processes and procedures associated with each supported system.

Determines customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services.

Identifies and documents system requirements for specific needs of customers.

Conducts in-depth analyses of system usage, user complaints, traffic interruptions, hardware and software capabilities, and other relevant factors.

Manages system user accounts and resets system passwords. Provides orientation in the use of new or changed technology.

Provides formal or informal training to ensure users understand the interrelationships of the system and are able to operate the system without undue difficulty.

Prepares user manual or instructions for assigned applications.

Conducts feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software.

Based upon the results of studies and the analyses of trends in usage and system problems, determines the feasibility of significant modifications vs. replacement to improve reliability.

Participates with operating officials, system users, and others in progress review of established systems to determine the reliability, productivity, and user friendliness of the existing system hardware and software.

Examines and evaluates alternative means of satisfying user requirements and makes recommendations to management regarding the most effective and efficient approaches.

Installs, maintains, and repairs hardware devices supporting a broad range of information and communications systems.

Uses detailed knowledge of concepts, principles, methods, and practices with sophisticated diagnostic equipment and complex diagnostic software to identify and resolve internal system and network conflicts.

Designs, develops and conducts technical and operational tests and evaluations of a wide range of communications equipment and systems using performance management and measurement methods.

Other duties as assigned.