IT Specialist (CUSTSPT)

Full Job Description

See below for important information regarding this job. To qualify for an IT Specialist (CUSTSPT) your qualifications must include: A.

Specialized Experience: One year of specialized experience that equipped you with the competencies to successfully perform the duties of the position and is directly in or related to this position.

To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military, or private sector.

Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement.

Creditable specialized experience includes: Ensures appropriate allocation of resources to successfully complete all approved initiatives.

Interprets and implements policies and directives from HQ DLA and other staff offices and communicates to the customer the need or motivation for any changes in IT policies and procedures Plans and performs program management and oversight for various projects and programs to meet customer IT requirements.

Reviews IT programs to assess overall compliance with IT plans and policies and alignment with DLA customer business requirements Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Major Duties:

• Serve as J6 Assistant Business Relationship Manager (BRM) to the senior J6 BRM, the Customer Experience Director, Deputy Director, and J6 staff on all Information Technology (IT) matters concerning the DLA HQs J/D-Code staff and senior executives
• Responsible for planning, organizing, and directing IT customer service actions in support of the J/D-Code mission.
• Responsible for a range of customer activities, project planning and major programs, and maintains frequent communication with peers and managers within other J6 Enterprise Service Areas (ESAs).
• Responsible for a wide range of IT support functions for assigned customer requirements, maintaining a detailed knowledge of customer needs related to various tailored IT products and services.
• Directs immediate and fast-paced actions of all IT actions -- regardless of J6 service area -- with the intent on providing immediate resolution to customer support issues.