IT SPECIALIST (CUSTSPT)

Full Job Description

You will serve as a INFORMATION TECHNOLOGY SPECIALIST (CUSTSPT) in the Information Systems Department Code 600 of TRIREFFAC KINGS BAY.

(For GS -11) I have one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

IT-related experience demonstrating this competency include: overseeing the implementation of programming specifications by monitoring program design, coding and debugging performed by contractors. 2.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

IT-related experience demonstrating this competency include: determining customer requirements and assisting customers by recognizing and analyzing trends by providing instruction and orientation. 3.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

IT-related experience demonstrating this competency include: contacting customers at the Help Desk Level that may include those who are skeptical or uncooperative, skilled in communication to relay instructions and represent the team in meetings within the organization.

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

IT-related experience demonstrating this competency include: analyzing the types, frequency and solutions necessary to correct problems and improve help desk operational procedures.

In addition to my experience demonstrating the four competencies above, I have one year of specialized experience equivalent to the next lower grade level (GS-11) or pay band in the federal service or equivalent experience in the private or public sector: Experience providing Information Technology (IT) customer service and inventory management as well as services for civilian, contractor, and military customers.

Experience creating and modifying accounts within enterprise systems.

Experience and creating and modifying procurement orders for both hardware and software requirements for both standalone and network systems.

Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Major Duties:

• You will perform all duties associated with the lifecycle management of IT assets and resources.
• You will solicit and obtain proper authorization and approval to order via the Navy Marine Corps Intranet (NMCI) contract or open purchase, as appropriate.
• You will research and evaluate new and unusual computer resources to meet the customer's needs.
• You will perform as project coordinator and technical expert for special projects that provide customers IT resources to include technical support and training on new IT products and resources.
• You will plan and coordinate the installation, testing, operation, troubleshooting, and maintenance of like hardware and software systems.