IT Specialist (APPSW)

Full Job Description

This position is located within the Social Security Administration (SSA), Office of the Inspector General (OIG), Office of Information Technology (OIT), Development and Operations Division (DOD Resumes exceeding two pages in length will not be considered, please visit the new resume guidance for more information.

READ ALL SECTIONS OF THIS ANNOUNCEMENT IN ITS ENTIRETY. THIS INFORMATION IS CRUCIAL TO SUBMITTING A SUCCESSFUL APPLICATION. Applicants must qualify for the series and grade of the posted position.

Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

Your resume must provide sufficient experience and/or education, knowledge, skills, abilities, and proficiency of any required competencies to perform the specific position for which you are applying.

Your resume is the key means we have for evaluating your experience, education, knowledge, skills, abilities and competencies as they relate to this position.

Please submit a thorough resume that directly relates to this position.

To qualify for the 2210 IT Specialist series, the applicant must demonstrate the following competencies: Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; know about available products and services; and is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

To qualify for the GS-13, Applicants must have 52 weeks of specialized experience at the GS-13 level or equivalent, which is in or related to the work of the position to be filled and has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position.

Such experience must include all of the following: Experienced in managing and deploying physical and virtual server architectures, operating systems (such as Windows Server and Linux) , and cloud platforms (e.g., AWS, Azure, Google Cloud), designing and provisioning infrastructure with IaC tools like Ansible, and maintaining code repositories with Git to support secure, reliable, and collaborative continuous integration and deployment workflows.

Experience leading and managing complex infrastructure projects from planning through execution, including developing project timelines, coordinating resources, and ensuring successful delivery.

Experience implementing and maintaining compliance with federal security policies, industry best practices, and regulatory requirements (such as FISMA, NIST, or FedRAMP) for IT infrastructure.

Experience creating, maintaining, and updating technical documentation for infrastructure systems, including system configurations, procedures, and architectural diagrams. Major Duties:

• Develops workplans, detailed systems analysis and design of new or existing major systems or subsystems and oversees software development, testing and implementation activities for programmatic and administrative systems.
• Provides expertise in the development of planning disciplines, priorities, and analytical approaches for the design, development, testing and implementation of programmatic and administrative systems.
• Provides expertise in the planning, installation, testing, operation, troubleshooting, integrating, and maintenance of COTS hardware and software systems
• Provides client/server and/or web-based application support, including troubleshooting and diagnosis and performs technical analysis of problems and their resolution.
• Performs software integration to develop applications, designs data models and frameworks, and collates business requirements.
• Provides authoritative advice to executive level managers in OIG about the area of expertise. Conducts continuing reviews of computer technology developments
• cont'd applicable to system design and prepares long range forecasts of developments relevant to OIG applications
• Conducts continuing reviews of computer technology developments applicable to system design and prepares long range forecasts of developments relevant to OIG applications.
• Analyzes and plans for anticipated changes in data capacity and performance requirements.
• Troubleshoots complex technical hardware and software problems and formulates solutions to ensure OIG applications continue working effectively/efficiently