DSHS FTAA IT Quality Assurance Senior/Specialist
State of Washington
RecentPosted Feb 6
✓ Fresh Listing
Posted: February 12, 2026 (2 days ago)
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IT Quality Assurance Test Supervisor
State of Washington
Dept. of Licensing
Location
Washington, 98504
Salary
$84,120 - $110,364
per year
Type
Full Time
More Management & Supervision jobs →Closes
February 26, 2026More State jobs →
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves leading a team of IT testers to check and improve software systems for a state agency, ensuring everything works reliably for public services like licensing and taxes.
You'll supervise staff, solve problems in big systems, and introduce better testing methods to meet customer needs.
It's ideal for someone with strong testing experience who enjoys mentoring teams and driving improvements in a collaborative government setting.
Key Requirements
- Seven years of combined experience and relevant education in QA testing for in-house developed applications, including web-based ones, utilities, or automation tools
- Alternatively, seven years of demonstrated QA experience in end-to-end testing of enterprise-level applications
- Two years of supervisory experience in QA or IT testing roles
- Skills in providing leadership, mentorship, and performance evaluations for IT professionals
- Ability to identify and resolve operational issues in high-risk enterprise systems
- Experience developing testing standards, processes, and implementing new methodologies and tools
- Proficiency in planning, assigning, and monitoring team workloads with deadlines and deliverables
Full Job Description
We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity.
Respect | Trust | Diversity | Inclusion | Equity.
Our Information Services Division (ISD) is recruiting for a Quality Assurance Test Supervisor to provide oversight and guidance in the testing processes and strategies to enhance product reliability and quality.
We are one of the most public facing state agencies and the second largest revenue generating agency in Washington State.
We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually.
We know our services are essential to our customers’ ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services.
Do you have superior software testing skills and a passion for team collaboration? If so, read on!
Requirements
As a Quality Assurance Testing Supervisor for our DRIVES Production Support and Prorate & Fuel Tax Teams in the Information Services Division (ISD), you will plan and manage testing requirements for internal and external partners. Your responsibilities include testing complex enterprise systems, resolving operational issues, and improving existing processes. You will guide managers, project teams, and testing staff to ensure products meet customer expectations while mentoring team members and supervising their professional development. Leading meaningful performance and work product reviews will be important in helping your team deliver quality results for the agency. Additionally, you will enhance testing capabilities by implementing new methodologies and tools aligned with the agency’s mission.
Some of what you will do:
- Provide leadership, consulting, and mentorship based on project goals and requirements.
- Directly supervise IT professionals including coaching, corrective actions, performance expectations, evaluations, and reviewing productivity reports.
- Identify and resolve operational problems for major high-risk systems with centralized, organization-wide functions.
- Develop standards and enhance existing processes for application testing.
- Plan, assign and monitor workload of staff to include setting and tracking on dues dates, deliverables and commitments to customers.
- Create, document, or support implementation of team process improvements.
Qualifications
What you will bring:
- Seven (7) years of combined experience and relevant education as a QA testing professional in end-to-end testing of in-house developed applications (including web based), utilities, or automation tools.
Up to four (4) years of relevant education may substitute year for year for experience.
(Associates degree = 2 years Bachelor’s degree = 4 years)
OR- Seven (7) years of demonstrated QA experience in end-to-end testing of enterprise level applications.
- Two (2) years of experience supervising or leading technical staff.
- The ability to:
- Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
- Promote and support a respectful, equitable, and inclusive workplace for all employees.
- Promote and support respectful, equitable, and inclusive delivery of services to customers.
- Take action to learn and grow.
- Take action to meet the needs of others.
Experience can be obtained concurrently.
What may set you apart:- Experience implementing, designing, or testing an Enterprise Commercial of the Shelf (COTS) solution.
- Knowledge of Drivers, Vehicles, or Prorate Fuel Tax application domains.
- Proven experience with GenTax
- Experience using Visual Studio Team System, Microsoft Test Manager (MTM) or other software test tools.
- Agile, Dev Ops, ITIL Training.
- Certification as a Lean consultant (Yellow Belt or higher).
- Testing Certification that may include the following:
- Quality Assurance Institute (QAI)
- American Society for Quality (ASQ)
- International Software Test Qualifications Board (ISTQB)
- International Institute for Software Testing (11ST)
Additional Conditions of employment:
- This position will operate onsite at our Olympia, WA office locations multiple times a month.
- Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the pre-employment check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we take steps to assure that people with disabilities are provided reasonable accommodation.
For information about this position, available accommodations or the interview process, contact
Kyle Odell.
Additional Information
How to Apply:
- Select the Apply button at the top of this job announcement.
Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
A paycheck is just part of a total compensation package. We offer some of the nation’s best benefits.
We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team. Be sure to include the title of this recruitment in the subject line.
To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team. Be sure to include the title of this recruitment in the subject line.
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The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex, religion (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email the Talent Acquisition Team. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.
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