Program Coordinator I - Advocate Supervisor (Lexington) - 61069889
State of South Carolina
FreshPosted Jan 14
✓ Fresh Listing
Posted: January 12, 2026 (3 days ago)
This job was posted recently. Fresh listings typically have less competition.
IT Operations Supervisor
State of South Carolina
Spartanburg Community College
Location
South Carolina, 29210
Salary
$47,588 - $67,817
per year
Type
Full Time
More Management & Supervision jobs →Closes
January 27, 2026More State jobs →
Job Description
Summary
This job involves leading a team of IT technicians and help desk staff at a community college, ensuring smooth technology support for students and employees while managing equipment and procedures.
It also includes analyzing service data, staying ahead of tech trends, and helping train students in hands-on IT programs.
A good fit would be someone with strong leadership skills, technical know-how in computers, and a passion for improving services in an educational setting.
Key Requirements
- Associate degree in computer operations or related field (or equivalent experience on a year-for-year basis)
- Bachelor's degree in a computer-related field (preferred)
- 5 years of experience in IT lifecycle management and IT service management
- Experience in process improvement, including streamlining workflows and implementing operational procedures
- Certifications: A+, Network+, Microsoft 365 Certified Administrator
- Ability to provide technical support for Windows and Apple products
- Willingness to work evenings, weekends, and overnight as needed for college events
Full Job Description
The IT Operations Supervisor provides planning, supervision, and technical expertise to the IT Computer Technicians and the IT Help Desk. The ITOS works with the IT team to provide technology training to the college, and works with the IT leadership team to design, implement, and communicate IT procedures that give the college a framework for IT services.Supervise the IT Technicians and IT Service Desk. Make sure workloads are planned and executed. Personally provide technical support for any issues that cannot be resolved by support staff. This support includes all Windows and Apple products.
Work with IT team to design, implement, and communicate IT training to the college.
Work with IT leadership to design, implement, refine, and communicate IT procedures that provide the college a framework for IT services.
Collect, analyze, inform, and refine customer service data from our helpdesk. This includes helpdesk surveys, service ticket data, and general performance in providing and responding to IT services.
Collect, analyze, audit, and inform on IT equipment. Responsible for all IT assets and asset management at the college, including Apple equipment.
Identify new technology trends and recommend solutions that would benefit the College.
Work with students each semester in our accredited technology programs, helping them to obtain hands on training and experience in our IT shop.
Assist with other activities assigned as requested by supervisor.
Requirements
Associate degree with experience in computer operations or a related data processing field. Relevant experience may be substituted for the required degree on a year-for-year basis.Qualifications
- Bachelor's degree in a computer-related field
- 5 years of experience in information technology lifecycle management and information technology service management
- Experience in process improvement – Skilled at streamlining workflows and implementing structured operational procedures
- Certifications: A+, Network+, Microsoft 365 Certified Administrator.
Additional Information
Spartanburg Community College is an affirmative action and equal opportunity employer for all qualified persons regardless of race, color, sex, including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.
Check your resume before applying to catch common mistakes