Vital Records Customer Service Representative (Midlands) - 61005951
State of South Carolina
FreshPosted Jan 30
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Posted: January 30, 2026 (1 day ago)
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IT Customer Support Specialist III / IT Customer Support Specialist III - 184712
State of South Carolina
Department of Motor Vehicles
Location
South Carolina, 29210
Salary
$50,040 - $52,729
per year
Type
Full Time
More Other jobs →Closes
February 6, 2026More State jobs →
Job Description
Summary
This job is for an experienced IT support specialist in the South Carolina DMV's help desk, where you'll handle technical issues for users, track and resolve problems with computers and networks, and step in as a backup supervisor to guide the team.
It's ideal for someone detail-oriented with strong customer service skills who enjoys troubleshooting tech problems and working collaboratively in a public-facing environment.
You'll also help with security incidents and produce reports to improve services.
Key Requirements
- High school diploma plus relevant experience in office automation, data communications, or data processing; associate or bachelor's degree can substitute for experience
- Moderately complex knowledge of IT systems, applications, PC hardware, peripherals, and network connectivity
- Experience providing first- and second-tier technical support, including troubleshooting and resolving issues
- Ability to supervise or backup supervise a team, including planning, directing, and reviewing work
- Proficiency in help desk systems, ticket generation, monitoring, and performance reporting
- Skills in information security incident response, using tools to detect and correct issues
- Strong customer service abilities to communicate technical concepts to non-technical users and work effectively with internal/external teams
Full Job Description
Do you have experience in customer service? Do you enjoy working with the public? Are you detail- oriented? Do have experience supervising a team? If so, the Department of Motor Vehicles may have a position for you as an IT Customer Support Specialist. The team at DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!
This position is in the IT Help Desk Unit of the Information Technology (IT) Department of Headquarters, Blythewood, South Carolina.
Responsibilities of the IT Customer Support Specialist III
• Serves as the backup supervisor when the IT Helpdesk manager or supervisor is unavailable. Includes adding and disabling users in Active Directory as well adding customer accounts in MS Exchange and Phoenix. Reports any system outages to the necessary parties. Assists with yearly access reviews and renewals.
• Answer and track moderately complex to complex incoming calls and e-mail requests for technology assistance, including assistance PC hardware and peripherals, and telephone and network connectivity.
• Provide first/second tier support by troubleshooting, reporting and resolving system, PC hardware and peripherals, and network problems. This moderately complex to complex level of support will require direct support of end-users’ workstations and other system equipment and software within the agency.
• Generates help desk tickets and forwards service requests to the appropriate technician; monitors open tickets, provides update status to users, and generates data collection for performance monitoring.
• Provide moderately complex to complex support to external users regarding accessing and user agency systems.
• Produce reports and trouble analysis for the DMV IT Help Desk and management. Look for trends in tickets and calls.
• As a member of the information security incident response team (ISIRT), utilizes available network and software tools, DMV policies, processes and procedures to detect, identify, troubleshoot, isolate, and correct data/equipment/network related security issues. Assists other ISIRT team members and responds to emails. ISIRT team members will ensure the CIO and ISO are informed of all actions performed or needed. Documents incident on the tracking log.
• Perform other duties as assigned by IT leadership.
• Answer and track moderately complex to complex incoming calls and e-mail requests for technology assistance, including assistance PC hardware and peripherals, and telephone and network connectivity.
• Provide first/second tier support by troubleshooting, reporting and resolving system, PC hardware and peripherals, and network problems. This moderately complex to complex level of support will require direct support of end-users’ workstations and other system equipment and software within the agency.
• Generates help desk tickets and forwards service requests to the appropriate technician; monitors open tickets, provides update status to users, and generates data collection for performance monitoring.
• Provide moderately complex to complex support to external users regarding accessing and user agency systems.
• Produce reports and trouble analysis for the DMV IT Help Desk and management. Look for trends in tickets and calls.
• As a member of the information security incident response team (ISIRT), utilizes available network and software tools, DMV policies, processes and procedures to detect, identify, troubleshoot, isolate, and correct data/equipment/network related security issues. Assists other ISIRT team members and responds to emails. ISIRT team members will ensure the CIO and ISO are informed of all actions performed or needed. Documents incident on the tracking log.
• Perform other duties as assigned by IT leadership.
Requirements
Minimum Requirements
• A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems.
• An associate degree or a bachelor's degree in a related field may be substituted for the required work experience.
Additional Requirements
• Moderately complex knowledge of capabilities and intricacies of systems and applications.
• Ability to understand and carry out moderately complex to complex technical and non-technical instructions and requests.
• Ability to analyze and convert moderately complex to complex technical instructions to materials that can be understood by non-technical personnel.
• Ability to work effectively with internal and external users.
• Ability to plan, direct, instruct, and review the work of support personnel.
• Ability to use problem management database and help desk systems.
• Positive attitude and high comfort level in a team-oriented working environment.
• Works under general guidance of manager or supervisor. Employee has general discretion to use own good judgement in accordance with industry Best Practices documents and procedures.
• Employee will be in close communication with the direct manager or supervisor.
• Position requires a valid South Carolina driver license.
• Help Desk staff is required to work extended hours and shift rotation. The job requires sitting for prolonged periods and extended time spent at a computer terminal.
• A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems.
• An associate degree or a bachelor's degree in a related field may be substituted for the required work experience.
Additional Requirements
• Moderately complex knowledge of capabilities and intricacies of systems and applications.
• Ability to understand and carry out moderately complex to complex technical and non-technical instructions and requests.
• Ability to analyze and convert moderately complex to complex technical instructions to materials that can be understood by non-technical personnel.
• Ability to work effectively with internal and external users.
• Ability to plan, direct, instruct, and review the work of support personnel.
• Ability to use problem management database and help desk systems.
• Positive attitude and high comfort level in a team-oriented working environment.
• Works under general guidance of manager or supervisor. Employee has general discretion to use own good judgement in accordance with industry Best Practices documents and procedures.
• Employee will be in close communication with the direct manager or supervisor.
• Position requires a valid South Carolina driver license.
• Help Desk staff is required to work extended hours and shift rotation. The job requires sitting for prolonged periods and extended time spent at a computer terminal.
Qualifications
Agency Preferred• Associate's degree in a related field and 2 years of experience in a computer support, help desk position, or customer support.
Additional Information
What’s in it for you?At the SCDMV you get to be part of exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.
The South Carolina DMV offers a robust and competitive benefits program.
• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household
So what are you waiting for? We're excited to hear from everyone with the skills, experience, and passion to do a great job.
Additional Comments
The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.
Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
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