IT Customer Support Specialist III - 60026660
State of South Carolina
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Posted: February 23, 2026 (1 day ago)
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IT Customer Support Specialist III-60019265
State of South Carolina
Department of Administration
Location
South Carolina, 29210
Salary
$45,300 - $77,000
per year
Type
Full-Time
More Other jobs →Closes
March 9, 2026
Job Description
Summary
This job involves providing technical support to users of the state's enterprise software system, helping solve software problems over phone or email, and keeping detailed records of issues.
It's a team role in a busy service desk environment where you'll troubleshoot, escalate complex problems, and ensure smooth operations for thousands of users.
A good fit would be someone with customer service experience who enjoys fixing tech issues and is eager to learn about government systems.
Key Requirements
- Associate degree in a related field or high school diploma with experience in office automation, data communications, networks, or data processing systems
- At least one year of direct end-user support for information systems or relevant customer support experience
- Working knowledge of standard PC hardware and software including Microsoft Windows, Word, Excel, Outlook, and Internet
- Strong communication skills for interacting with customers via email and telephone
- Excellent time management, problem-solving, and written communication abilities
- Commitment to high-quality customer service with a professional and courteous approach
- Willingness to learn and maintain knowledge of SCEIS and its modules, with availability for emergencies, overtime, holidays, and occasional travel
Full Job Description
IT Customer Support Specialist II
The Department of Administration's Division of Enterprise Applications is seeking an IT Customer Support Specialist II to join our high functioning Service Desk. We are in growth mode, and it is an exciting time to be a contributing member to SC Enterprise Information System (SCEIS)! SCEIS is the backbone of our business processes and ultimately empowers decision makers to improve government for the citizens. You will constantly be solving problems and learning new solutions in our complex environment. Our Service Desk is the first call for end-user support to 40,000 South Carolina Enterprise Information System (SCEIS) users and state vendors. Your ability to diagnose/ resolve incidents and provide proper escalation is a critical part of our overall mission. If you are customer service oriented, enjoy service desk operations, and thrive in the efficiency IT brings to an organization, this position is for you!
The Department of Administration's Division of Enterprise Applications is seeking an IT Customer Support Specialist II to join our high functioning Service Desk. We are in growth mode, and it is an exciting time to be a contributing member to SC Enterprise Information System (SCEIS)! SCEIS is the backbone of our business processes and ultimately empowers decision makers to improve government for the citizens. You will constantly be solving problems and learning new solutions in our complex environment. Our Service Desk is the first call for end-user support to 40,000 South Carolina Enterprise Information System (SCEIS) users and state vendors. Your ability to diagnose/ resolve incidents and provide proper escalation is a critical part of our overall mission. If you are customer service oriented, enjoy service desk operations, and thrive in the efficiency IT brings to an organization, this position is for you!
This position is onsite in Columbia, South Carolina.
Responsibilities of the IT Customer Support Specialist III:
- Receive and respond to complex software related issues by phone or email. Troubleshoot problems to determine probable cause. Escalate unresolved problems to a higher-level support work group for resolution. Provide follow-up status in accordance with specific support policies and procedures.
- Contribute to a team-based environment in which staff members exchange knowledge and information to facilitate the best possible customer service. Demonstrate a willingness to learn and improve on technical skills relating to specific software modules.
- Provide effective support and positive interaction with users of assigned systems, employing understanding of broad and effective use of the software system modules.
- Maintain documentation of problem symptoms and user requests, utilizing a call tracking system, and maintain historical records and related incident documentation.
- Maintain accurate documentation of working time and leave for timekeeping purposes.
Requirements
Associate degree in a related area or high school diploma and experience in office automation systems, data communications systems or networks, or data processing systems. At least one year of direct support to end-users of information systems, or relevant experience in a customer support environment.
Must have a working knowledge of standard PC hardware and software: Microsoft Windows, Word, Excel, Outlook and Internet. Must have the ability to communicate effectively with SCEIS customers via e-mail and telephone. Must possess excellent time management, problem-solving and written communication skills. Excellent customer service approach to dealing with people at all levels by providing pleasant, professional, and courteous customer interaction is crucial. Ability and willingness to learn and to maintain a high level of knowledge of SCEIS and related modules is essential. Position may be required to report to work during emergency situations. Position may require employee to work holidays. Extended work hours beyond 37.5 hours per week and overtime may be required with little to short notice. Occasional travel within South Carolina is necessary. Must carry a State provided wireless communication device.
Qualifications
Additional Information
The Department of Administration is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment.
Please complete the state application to include all current and previous work history and education.
A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
The South Carolina Department of Administration offers an exceptional benefits package for full time (FTE) employees:
- Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
- 15 days annual (vacation) leave per year
- 15 days sick leave per year
- 13 paid holidays
- Paid Parental Leave
- S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
- Retirement benefit choices *
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