IT Customer Support Specialist III (61032807)

Full Job Description

Installs, configures, maintains, transports, and upgrades PC hardware and software throughout District One including all peripheral computer equipment, i.e. printer, scanners, etc.

Diagnoses, documents, and resolves a wide range of technical issues for end-users, providing assistance through multiple channels like phone, email, and in-person visits. Provides technical assistance to end-users via phone, email, in person and text messages. Diagnoses and resolves problems reported by users on PC hardware/software. Records work performed in help desk system.

Performs routine maintenance and repairs on equipment or sends equipment to vendor for repair.

Assists in maintaining user accounts to establish proper access restrictions. Assists with communication equipment issues, maintaining computer inventory, and systems documentation.

Removes and properly disposes of obsolete equipment and other components, salvaging any usable parts.

Provides end-user training on the proper usage of SCDOT hardware and software.

Provides technical support for Voice over IP (VoIP) landlines and SCDOT mobile devices, along with basic network troubleshooting.

Helps maintain the complete lifecycle of employee photo ID badges for SCDOT District 1. This involves taking new employee photos, printing and distributing ID cards, and maintaining the accuracy of the photo ID database. Performs other related duties as assigned.

Requirements

A high school diploma and one and one-half (1.5) years of experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems; or an approved acceptable equivalence. A valid motor vehicle operator's license is required.

The physical demands for the essential functions of this position include sitting or standing at a desk for extended periods and working on a computer. May be required to lift up to 30 lbs. May be required to work outside of normal work schedule, especially during inclement weather and/or other departmental-related emergencies. In order to effectively provide service to end users, this employee must be capable of utilizing a telephone and PC for long periods of time.

Additional Information

The South Carolina Department of Transportation is committed to a diverse workforce and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.

This position involves frequent travel and significant time spent driving.