IT Asset Management Lead

Full Job Description

This position is open only to Internal King County’s Department of Information Technology (KCIT)employees. Only current KCIT employees will be considered.

King County’s Department of Information Technology (KCIT) is seeking an IT Asset Management Lead. King County manages four primary asset types: hardware, software, data, and authentication credentials.

This position will focus on inventory processes and lifecycle management for enterprise hardware and software.

King County utilizes a diverse portfolio of regulated technologies, including traditional workstations, servers, and network equipment, as well as Internet of Things (IoT) devices, Industrial Control Systems and SCADA equipment, medical and healthcare devices, and facilities technologies such as network-enabled HVAC and lighting systems.

King County’s technology support, financial planning and auditing, and cybersecurity stakeholders must have high quality data to be successful and achieve compliance with King County’s regulations and financial and contractual requirements.

King County Department of Information Technology (KCIT) KCIT uses the power of technology to digitally transform King County.

Building vibrant communities through digital equity and social justice, KCIT offers innovative solutions that engage, empower, and serve our residents, businesses, communities and interested stakeholders.

As the first-place recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey, KCIT is recognized for its vision, strategy, innovation, and collaboration.

KCIT has a focus of delivering smart technology solutions that support customers, building stronger communities through innovation.

KCIT is providing the building blocks for many of the region's most critical services.

As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community.

To learn more about KCIT, please visit: http://kingcounty.gov/depts/it.aspx

Requirements

Strategy & Planning

• Establish (or refresh) standards and procedures for tracking IT hardware and enterprise productivity software assets.
• Participate in evaluation and continuous improvement of the asset management process and system of record management software.
• Conduct and report on hardware or software asset reconciliation and audit activities on a timely basis.
• Assist Procurement and Contract groups in developing and managing sourcing strategies for the organization.
• Identify opportunities for volume purchasing to obtain price breaks.
• Monitor and analyze trends in county spending and inventory control to make recommendations for the future, and to identify areas for possible savings and/or asset optimization.
• Research industry best practices and compare against the organization’s practices to establish benchmarks for managing IT assets.
• Effectively communicate asset management strategies to team members and stakeholders in a timely and clear fashion.
• Generate, distribute, and review relevant management reports.

Operational Management

• Formulate and implement processes and procedures for tracking and analyzing technical and financial data of Countywide enterprise productivity software, hardware, and equipment from requisition through retirement.
• Ensure all required attributes are inventoried in the systems of record and ensure information is up-to-date, accurate, and auditable.
• Perform inventories and license usage monitoring of all IT assets and record all findings, changes, and physical location.
  

Other duties as assigned

Qualifications

• Strong familiarity with asset management practices
• Superb inventory skills
• Solid working knowledge of current IT technologies across a wide variety of areas
• At least 3 years of demonstrated experience using recent Microsoft Operating Systems and Microsoft Office Suites
• Experience with Microsoft Teams
• Knowledge of cloud based technologies such as OneDrive, SharePoint, etc.
• Experience working with an IT service management tool; specific knowledge of Cherwell preferred
• Ability to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of products and services
• Experience at working both independently and in a team-oriented, collaborative environment is essential
• Strong attention to detail
• Ability to prioritize and execute tasks in a high-pressure environment
• Ability to comprehend, interpret, and comply with county policies and procedures
• Strong troubleshooting, analytical and problem-solving skills
• Ability to establish and maintain exceptional customer relationships
• Skill in collaborating effectively with management, peers, other KCIT service teams and customers
• Skill in building consensus and coming to a resolution among a diverse group of individuals with conflicting viewpoints
• Demonstrated positive attitude towards peers and leadership, learns from mistakes, seeks feedback, is open to criticism, and is easily coachable
• Ability to communicate orally or in writing; including the ability to communicate complex technical information to a non-technical audience
• Skill in handling multiple competing priorities
• Understanding of Equity and Social Justice principles

Additional qualifications that are highly desired

• Bachelors degree in Business, Computer Science, or related fields
• Certified Software Asset Management Professional and/or Certified Hardware Asset Management Professional through IBSMA, SIIA, IAITAM, or BSA
• Understanding of ITIL (Information Technology Infrastructure Library) process
• Familiarity with Scaled Agile Framework for Enterprises

Additional Information

Hybrid Work: KCIT works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is the Chinook Building 401 5th Avenue Seattle, Washington.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely.

The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Classification: IT Systems Specialist - Master - 735802

Union: This position is represented by Protec17: Information Technology

Work Schedule: The normal work week for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. This position is FLSA Exempt and is not eligible for overtime pay.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

For Assistance:

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement.

Are you ready to APPLY?
This position is open to internal King County employees only.

Required Application Materials:

• Please click the apply button to complete an online applicant profile and attach your resume including all relevant experience

For more information, please contact Shannon Hoeper @ shoeper@kingcounty.gov or 206-263-6957.