Configuration & Asset Management Admin - IT System Admin-Journey - Perm - Internal - 2026-02513

Full Job Description

Title- Configuration and Asset Management Administrator

Classification- IT System Admin - Journey

Job Status- Full-Time/Permanent/Internal Only
WDFW Program- Information Technology Services Division - Infrastructure Control Unit
Duty Station- Olympia, Washington – Thurston County

Hybrid/Telework- The selected candidate may be able to telework/work remotely up to one day per week at the discretion of the supervisor, but must be available to report to Olympia as needed.

Note: This recruitment is open to current WDFW employees only.

Learn more about being a member of Team WDFW!

Photo Caption: Dock Space – Photo Credit: Todd Tallman

This position is responsible for providing technical support for hardware and software deployments and troubleshooting, by providing technical assistance to junior support staff in the areas of hardware maintenance and system encryption for all agency assets.

Additionally, this position will develop the WDFW agency hardware standards by independently researching emerging hardware and software technologies, documenting processes and procedures to support the integration of new systems, and providing senior level technical support to other IT business units.

What to Expect-

Among the varied range of responsibilities held within this role, the Configuration and Asset Management Administrator will be responsible for,

Fleet Management

• Provide Tier 2 technical support for all WDFW IT hardware assets by troubleshooting hardware, imaging, BitLocker encryption, SCCM client, Enforcement program VPN solution.

Build and configure custom systems to meet agency needs.

System builds include specialized Enforcement program systems, regional KIOSK computers for public use, conference room workstations, Enforcement program communication center workstation (WILDCOMM), licensing Point of Sale (POS) systems, Apple Mac computers and any other approved specific business requested needs.

• Independently perform imaging, repairs, hardware upgrades, analysis, installation, maintenance, quality assurance, troubleshooting, problem resolution, best practice and/or consulting tasks for complex computing system, data access /retrieval for all agency desktop and mobile computers.
• Independently create and manage computer objects and assign computers to the correct AutoPilot Group Tag.
• Manage active and inactive computer objects within Active Directory
• Manage AutoPilot Windows Device baseline deployments as they relate to Endpoint Manager Configuration Profiles, Script Deployments, Software Package Deployments, and other configuration items in Endpoint Manager.
• Independently create and manage computer objects and assign computers to the correct organizational unit (OU) within Active Directory.
• Manage active and inactive computer objects within Active Directory.

Asset Management

• Manages hardware obsolescence by anticipating and forecasting hardware requirements necessary for the short and long-term resolution of support requests related to desktop and mobile computer upgrades.

Coordinates user/client requirements for computing services.

Conduct needs assessments, integrate acquisition and collaborate with business units, IT associates, and outside vendors to ensure smooth and reliable operation of software and systems required to fulfill business objectives and processes.

• Manages hardware life cycle by identifying expired lease equipment and disposing of processed hardware.
• Automate the discovery and management of all hardware and software components of asset inventory within the Agency infrastructure. Capture detailed records, such as the type of asset, make, specification and storing it in an asset data warehouse.
• Provide senior level technical support and troubleshooting Microsoft BitLocker which is used to encrypt data on all agency computers and storage media devices by testing, analyzing, troubleshooting and resolving problems.
• Monitor BitLocker encryption compliancy state, throughout the agency; generate reports on non-compliant computer systems.
• Installs and verifies IT administration and monitoring client software on all Agency computers.
• Enforce the BitLocker encryption policy set by OCIO policies.

Working Conditions:

Work Setting, including hazards: Work environment will be primarily in an office setting. Employee may be required to work in small hard-to-reach areas and lift up to 25 lbs.

Schedule (i.e., hours and days): Monday – Friday, 8:00am-5:00pm, Schedule may be adjusted with supervisory approval.

Travel Requirements:This position will require some travel to remote offices and regional locations and overnight stays may be required. Some evening and weekend work may be required.

Tools and Equipment: Standard Desktop Hardware, Laptops, Tablets, Telecommunications and Networking equipment and Software (CPU, MS Office, etc.)

Customer Relations: As requested, or directed, to ensure strategic plans around desktop support functions. Frequent interaction with Agency Staff.

Qualifications:

Required Qualifications:

Bachelor’s degree in information technology or equivalent working experience (may be gained concurrently with the below required experience)

and

Four (4) years’ experience in the following focus areas:

•Hardware/software configuring, testing, support and troubleshooting

•Antivirus, Bitlocker, or similar systems administration

•Active Directory administration

•Microsoft System Center Configuration Manager (SCCM) and/or InTune

•ITIL based framework for IT service support/delivery

•Powershell and/or Power Automate

Certifications/Licenses:

Preferred Qualifications:

In addition to the required qualifications, our ideal applicant will possess one or more of the following:

Your application should include the following:

• A completed online application showcasing how your qualifications align with the job requirements.
• An up-to-date resume.
• A cover letter detailing your interest in the position, your relevant skills and experience, and why you are the ideal candidate.
• At least three professional references with current contact information.

Supplemental information:

In addition to pay and other special employee programs, there are other benefits that WDFW employees may be eligible for. Click the “Benefits” tab at the top of this announcement to learn more.

Important Note:

All new employees must complete an Employment Eligibility Verification Form (I-9 Form) on their first day of work.

If hired for this or any position at WDFW, you will be required to provide documentation proving you are eligible to work in the United States.

For a list of acceptable documents, please use the following link: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

Union - WFSE:

This position is covered by a collective bargaining agreement between the State of Washington, Department of Fish and Wildlife and the Washington Federation of State Employees (WFSE). This recruitment may be used to fill positions in addition to those listed.

Veteran and Military Spouse Preference Notice:

Per RCW 73.16.010 Veterans and qualifying spouses who meet the minimum qualifications of a position are eligible for preference during the initial application review stage. To receive this benefit, please do the following:

• Notify us of your veteran or military spouse status by email at Diana.Humes@dfw.wa.gov
• Veterans only – Attach a copy of your DD214 (Member 4 copy), NGB 22 or USDVA signed verification of service letter.
  • Please redact any PII (personally identifiable information) data such as social security numbers.
• Subject line must include recruitment number, position, and spouse/veteran (example: 2024-1234 – Biologist 1 – Veteran)
• Include your name as it appears on your application in careers.wa.gov.

Diversity, Equity, and Inclusion Employer

As part of WDFW’s efforts to advance respectful and inclusive work environments, the Agency expects inclusivity as part of our professional interactions and communications.

Therefore, we want to ensure that all individuals feel welcome, are treated fairly and respectfully.

All staff are empowered to fully contribute to serving their work unit, Agency, and the citizens of Washington.

The Department of Fish and Wildlife is an equal opportunity employer.

We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity.

Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans and people of all sexual orientations and gender identities are encouraged to apply.

Request an accommodation: Persons needing accommodation in the application process or this announcement in an alternative format please contact Jayme Chase by phone 360-902-2278 or email Jayme.Chase@dfw.wa.gov, or the Telecommunications Device for the Deaf (TDD) at 800-833-6388.

Technical Difficulties: If you are having technical difficulties creating, accessing, or completing your application, please call NEOGOV toll-free at (855) 524-5627 or support@neogov.com.

Other questions: If you have other questions regarding this position, please reach out to diana.humes@dfw.wa.gov and reference job #2026-02513

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