IS Technical Services Specialist Senior (Senior Network Engineer)

Full Job Description

This vacancy is with the Information Services department. The eligibility list created by this vacancy may be used to hire other vacancies in the department or County.

Ramsey County Information Services is seeking a Senior Network Engineer with enterprise-level network design and management experience to support our county's infrastructure operations and strategy.

This role involves supporting LAN/WAN, data center networking, wireless platforms, and security infrastructure.

You will be responsible for ensuring high availability, peak performance, and robust security controls across all network services, supporting critical operations for the county's service teams.

The ideal candidate will collaborate closely with business, facilities management, and technical service teams across the enterprise.

Your expertise will be key in delivering resilient networking solutions while driving the adoption of best practices in network architecture and security. We encourage you to apply!

To provide advanced support, maintenance, and lifecycle management across Ramsey County’s network and server infrastructure, desktop and mobile computing, or enterprise applications.

This role is responsible for the installation, troubleshooting, automation, and optimization of on-prem, cloud and hybrid environments—identifying, evaluating, and integrating new hardware and software solutions to enhance performance and reliability focusing on collaboration in a service organization resolve complex issues and drive continuous improvement.

To view or print a copy of the complete Ramsey County job (class) description for this position, go to: Job Descriptions. Once at this page, you can browse the alphabetical list or search for a job description.

Flexible Workplace:
This position is identified under the designation of ‘flex work eligible’, meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two-days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county’s flexible workplace policy. To view Ramsey County’s Flexible Workplace policy, go to: Flexible Workplace Policy

Requirements

1. Collaborate with vendors, leadership, and peers to diagnose issues; in collaboration with others prepare and share detailed recommendations and reports; and implement effective corrective actions to resolve related problems.
2. Evaluate existing systems to identify and recommend automation and consolidation opportunities, and architect and execute implementation strategies to optimize efficiency and reduce complexity.
3. Provide troubleshooting, resolution, operational and on-call emergency support for complex applications, desktop, server and network hardware and software issues across the County.
4. Monitor application, desktop configuration, server or network software, hardware and service operations.

Collaborate using expert resources and IS Leads in reviewing service requests, release notes, and new technology proposals to assess their impact on County hardware, software, network infrastructure, and operational processes.

Provide recommendations and summarize findings related to risks, costs, and implementation efforts to support final decision-making.

5. Provide individual and group instruction to both technical staff and departmental customers as needed on the use of equipment and software, and on server and data network infrastructure features.
6. Develop, maintain, and test components of the County’s disaster recovery and backup plans, including identifying critical business processes and systems, defining environment readiness requirements, and maintaining recovery procedures and communication processes between Information Services and other County departments.
7. Serve as a subject matter expert by mentoring, coaching, and supporting colleagues using clear and effective communication methods—adapting to different audiences and formats to share technical knowledge, guide problem-solving, and promote best practices.
8. Assist in writing and evaluating technical RFPs and bids.

NETWORK/VoIP SERVICES:

1. Lead end-to-end lifecycle management of the County’s voice and data networks, including senior-level participation in the design, installation, configuration, monitoring, maintenance, and upgrades of network hardware, operating systems, WAN/LAN infrastructure (switches, routers, fiber, cabling), and software—to ensure compliance, reliability, and peak performance.
2. Provide expert-level support and management for diverse network and VoIP telephony systems, including specifying, configuring, installing, and maintaining firewalls, load balancers, VPN appliances, cloud networking, and comprehensive VoIP systems—ensuring robust software management and access control.
3. Coordinate with Security and external vendors to ensure firewall and other current and future network security needs are managed effectively and compliant.
4. Coordinate and collaborate with internal County teams and external vendors for general support, new construction and expansion projects, including fiber and cabling installations, office space changes and technology integrations.
5. Participate in network and voice-related projects from requirements gathering, working with vendor(s) through testing, cutover planning, and end-user training; plus provide ongoing support and escalation management.

Analyze County-wide data network connection needs by conducting walk-throughs, developing plans, and installing network cabling for connection of PCs, printers, and other networked devices.

Consult with and coordinate the work of electrical contractors to install network cabling following County standards and process awareness.

6. Remain current on best practices in call-center architectures (hunt groups, ACDs, IVRs, reporting) combined with understanding standards and processes for field-work moves, adds, changes (MAC), cable installs, data closet patching, incident support.
7. Create and maintain the support and knowledge base documentation and schematics of the County’s network equipment and facilities.
8. Practice and guide others in continuous improvement processes and practices such as ticket/problem management, roadmap planning and change control processes in alignment to County IS leadership direction.

(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position’s management approved work schedule is required.)

ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 9.

Network/VoIP Services: 1, 2, 3, 4, 5, 6, 7, 8, 9.

Qualifications

Education: Bachelor's Degree in computer sciences or a related field.

Experience: Six years of progressive server hardware and server-based operating systems administration including mobile and desktop, applications or security administration, or data network and network device support as related to the current opening.

Substitution: Equivalent combination of education and related experience.

Certifications/Licensure: None.

Additional Information

The examination for IS Technical Services Specialist Senior will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire.

Not all applicants who meet the minimum qualifications will pass the training and experience rating.

The rating on this supplemental questionnaire will depend on your answers to the questions –do not mark “see resume” or “see work history” as a response.

Please answer all your questions clearly and completely.

Failure to respond could affect your score and final rank on this examination.Eligible List: The names of all applicants who filed a properly completed application and passed the examination/screening process shall be placed on the eligible list for an employment opportunity as an IS Technical Services Specialist Senior.

This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy.

Candidates will remain on the list for 30 days or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted.

Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process.

Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.

Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment.

Each case is considered on its individual merits and the type of work sought.

However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.E-Verify Participation: Ramsey County participates in the federal E-Verify program.

This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment.

Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

Equal Opportunity Employer: Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin.

Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce.

The county strives being equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees.

Advancing racial equity ensures all people who need access to opportunities and services we provide, will receive them.

Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.To print a paper application for this posting click Paper Application

You will need to print this posting and answer the supplemental questions associated with this exam and submit them with your completed paper application.

For further information regarding this posting, please contact: Crystal.Diaz@co.ramsey.mn.us