Intermediate Care Technician

Full Job Description

The full performance Intermediate Care Technician (ICT) Generalist is assigned to the Department of Veteran Affairs, Veterans Health Administration (VHA).

This position serves as an advanced technician for outpatient care settings such as: primary care, mental health, and specialty clinics.

As an ICT Generalist the incumbent may service in a medical center, community-based outpatient clinic (CBOC), or a mobile medical unit. This position is located in Bend, OR.

To qualify for this position, applicants must meet Individual Occupation Requirements, English Proficiency, Specialized Experience, and/or Education requirements by the closing date of this announcement, 04/10/2026.

English Language Proficiency: In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English.

You must be proficient in basic written and spoken English in order to meet the requirements of this position.

Individual Occupation Requirement: All applicants must meet the following requirement regardless of grade level; Positions in this series range widely in type and include support duties to medical or health personnel such as audiologists, speech pathologists, medical officers, and optometrists.

Therefore, technician experience is experience that required application of the knowledge, methods, and techniques of the position to be filled.

In addition to meeting the Individual Requirement, applicants must also meet the grade specific requirements listed below: You may qualify based on your experience and/or education as described below: Specialized Experience: You must possess at least one year of specialized experience that equipped you with the particular knowledge, skills and abilities to perform successfully the duties of Intermediate Care Technician position, and that is typically in or related to the work of this position.

To be creditable, this experience must have been equivalent to at least the GS-6 grade level in the Federal Service.

Qualifying specialized experience includes: Performing patient screening and Interpreting diagnostic signs; Responding quickly to emergency situations; Recognizing warning signs of suicide risk and assisting with crisis intervention; Accurately obtain and relay information to and from health care providers; Safely operating medical instruments, equipment and supplies; Performing point of care testing; Providing treatments and vaccinations to patients; and administering medications to patients.

Note: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position AND the number of hours a week spent in such employment.

OR, Education: Successfully completed one (1) full year of graduate education (18 semester hours) or an internship in course matter that must include courses directly related to the work of the Intermediate Care Technician position.

This education must have been obtained in an accredited college or university. Note: Transcripts (unofficial or official) must be submitted with your application materials.

Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level.

You must have equivalent combinations of successfully completed graduate level education in behavioral or social science or related disciplines appropriate to the position (in excess of a bachelor's degree) and specialized experience to meet total experience requirements.

NOTE: Transcripts required. Education cannot be credited without documentation.

Preferred Qualification: Experience in the military as a Hospital Corpsman, Combat Medic, Medical Technician is highly desired.

Examples of military occupational specialties highly desired, include but are not limited to: 4NOX- Basic Medical Technician, 4NOIC- Independent Duty Medical Technician, X4NO- Aeromedical Evacuation Technician, 1T2X1- Pararescueman, 68W- Combat Medic Specialist, 18D- Army Special Forces (Medic), 68WW1- Special Operations Flight Medic, HM0000- Basic Hospital Corpsman, HM8404- Field Medical Service Technician, HM8425- Surface Force Independent Duty Corpsman, HM8402- Submarine Force Independent Duty Corpsman, HM8401- Search and Rescue Medical Technician, HM8403- Fleet Marine Force Reconnaissance Independent Duty Corpsman, HM8406- Aerospace Medical Technician, and HS- Basic Health Services Technician.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Major duties include, but are not limited to: Performs observation-based screening and collecting patient information in collaboration with licensed personnel.

This may involve completing clinical reminders, obtaining patient health history, chief complaints, medication history, and identification of health-related conditions that may impact the patient's health status.

He/she will complete approved templates and tools, such as the outpatient intake form, normal result notes, and follow up treatment protocols established by the agency.

He/she assists in behavioral/psychiatric situations in an outpatient setting.

This can include assisting licensed personnel with crisis intervention, management of aggressive or suicidal psychiatric patients, by providing one-to-one observations and applying prevention and management of disruptive behavior techniques (PMDB).

He/she performs duties focused on communication techniques required to complete the questioners and templates approved for use in any outpatient clinical setting, including active listening, restating, and mirroring.

He/she will maintain a safe and therapeutic environment for the patient while promoting a sense of worth and dignity under the supervision of the licensed personnel.

He/she assists outpatient licensed staff with the delivery of care to patients with complex, specialized, and potentially life-threatening situations.

He/she assists licensed staff with preparing patients for medical evaluation, setting up equipment, passing instruments and providing treatment during in person or virtual visits.

He/she operates specialized medical equipment to obtain diagnostic and therapeutic outcomes.

He/she is responsible for collecting a wide range of specimens and preparing them for transfer to processing.

Observes patient status and keeps licensed clinical staff informed of any change in condition.

He/she must possess the knowledge to recognize life threatening situations and act to correct these emergent situations according to established national or local protocols.

He/she initiates cardiopulmonary resuscitation (BLS) and use of automatic external defibrillator (AED) once certified and where appropriate according to American Heart Association (AHA) protocols and policies.

Observes patient status and keeps licensed personnel informed of any change in condition. Vital signs. Examples: vital signs, 12-lead electrocardiogram (EKG). Point-of-care (POC).

Examples: Abbott hand-held blood analyzer (I-STAT), glucometer. Equipment and surgical instrumentation set up . Examples: skin biopsies (excisional, shave, punch). Treatments and interventions.

Examples: Cryotherapy, incision and drainage, ambulation, and Foley coude' catheter insertion. Wound care. Examples: bandaging, application of dressings and wound measurements.

Specimen collection and Preparation. Examples: collecting and labeling venous blood samples and mucous specimens. Assisting with patient exams and screening. Examples: gynecology exams.

Mental health care. Examples: Crisis intervention, performs behavioral/mental health screens, conducts interviews, and observes behavioral patients.

Preparation of lab specimens and transfer to the lab for processing: Examples: Labeling, placing in the proper bin or tube system.

Assisting with patient exams and screening, utilizing technology such as telehealth peripherals. Examples: primary care physical exams (heart, eye, ear, nose, throat (EENT); gait exams, and skin exams.

Patient education within scope of care or while providing an intervention. Examples: post-procedural care, splint care and wound care. Follow-up care: Examples: Suture removal.

- Electronic Health Record (EHR): Thoroughly and appropriately documents actions, interventions and procedures in the medical record.

Examples: Procedural notes, progress notes, screenings, photo-documentation and secure messaging.

Work Schedule: Monday - Friday, 7:00am - 5:30pm PST (Varying Tours) Virtual: This is not a virtual position.

Position Description/PD#: Intermediate Care Technician/PD99968-S Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized