Insurance Technician 3 (Internal Only)

Full Job Description

***This position is open to OIC internal candidates only***

This recruitment will remain open until April 20, 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on April 13, 2026.

It is in the applicant’s best interest to submit materials as soon as possible.

Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks 2 qualified individuals for the Insurance Technician 3 position. This role is within the Consumer Protection Division and is based out of our Tumwater Office.

We are an employer of choice! Here’s why:

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
• Impactful career: Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Diversity, equity, and inclusion: OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes.

About the Position

This is more than just a job—it’s a chance to make a difference every day by protecting people and ensuring they get the coverage and care they deserve.

This recruitment may be used to establish a qualified pool of candidates for Insurance Technician 3 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $3752 - $5011.

Benefits & Perks

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
• And more! Explore our website for additional benefits: https://www.insurance.wa.gov

Requirements

The duties of the position include, but are not limited to:

• Review online applications for resident and non-resident individual and business entity licenses at initial application, renewal, or reinstatement for: producer, adjuster, surplus lines broker, title (real property), premium finance, portable electronics, rental car, self-service storage.
• Analyze and evaluate each application for completeness.
• Communicate missing requirements and deficiencies to the applicant, licensee or insurer.
• Determine whether to decline or refer the application to the Compliance team, the Licensing Supervisor, or Program Manager for review when non-compliance or background issues occur.
• Review, analyze, and determine individual qualifications for appointment to insurers and/or affiliation to business entities, issuing the appointment or affiliation when met.
• Respond to the full range (simple to complex) of electronic, telephone or in-person inquiries regarding electronic and paper licensing processes.
• Provide authoritative information, guidance and technical assistance to users of the online licensing systems of the OIC and the National Insurance Producer Registry (NIPR).
• Provide written or oral authoritative information to applicants, licensees, insurance industry representatives, consumers, and other regulatory agencies regarding interpretation of laws and regulations pertaining to the application and license issuance process, licensing examination and continuing education requirements, verification of licensure status
• Access and run Data Manager reports for assigned NIPR electronic transactions.
• Provide PL&O Manager with analysis and identification of issues resulting from program’s customer service satisfaction survey. Results are provided and reported to Manager at monthly staff meetings.
• Assist the PL&O Compliance Supervisor and Program Manager with various projects.

Qualifications

Required Qualifications:

• Two (2) years as an Insurance Tech 1, including one (1) year of clerical and customer service experience.

• One (1) year as an Insurance Tech 2, including one (1) year of clerical and customer service experience.
  

Four (4) years of clerical, office support, and/or customer service* experience in a position providing guidance to inquiries regarding professional processes, procedures, regulations or similar.

Clerical and customer services experience includes duties such as answering multi-line phone calls, greeting customers, taking orders, or responding to questions, providing resolution to issues, filing, keeping electronic records, data entry, processing mail, managing supply inventories, monitoring emails, managing schedules or calendars in an office setting.

• A “basic” skill level in Word, Excel, and Outlook.
  

• Intermediate or above skill level in Excel, Word, and Outlook
• Associate degree or higher
• Insurance related certification(s) and/or designation(s)
• Experience reviewing/analyzing/issuing professional licensing applications for compliance with the applicable statutes, regulations, policies, processes, and procedures.
• Experience researching/analyzing/responding clearly and effectively to written or oral inquiries regarding professional licensing, processes, or statutory/regulatory compliance.
• Fluent verbal communication skills in Spanish, Korean, Russian, Vietnamese, Mandarin, or Cantonese, with the ability to score “Advanced Mid skill level” on the oral proficiency assessment by the American Council for the Testing of Foreign Languages.

Ready to join us?

Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here!

Welcome to the OIC

Submit your application today and take the first step towards a rewarding career at the OIC!

Additional Information

• This position is represented by the Washington Federation of State Employees (WFSE).

• Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).

State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder.

This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.

The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.

Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at Recruitment@oic.wa.gov.

Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.