Insurance Technician 3

Full Job Description

This recruitment will remain open until April 10, 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on April 3, 2026. It is in the applicant’s best interest to submit materials as soon as possible

Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks 1 qualified individual for the Insurance Technician 3 position. This role is within the Rates, Forms, and Provider Networks Division and is based out of our Tumwater Office.

We are an employer of choice! Here’s why:

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
• Impactful career: Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Diversity, equity, and inclusion: OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes.

About the Position

This is more than just a job—it’s a chance to make a difference every day by protecting people and ensuring they get the coverage and care they deserve.

This recruitment may be used to establish a qualified pool of candidates for Insurance Technician 3 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $3752 - $5011.

Benefits & Perks

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
• And more! Explore our website for additional benefits: https://www.insurance.wa.gov

Requirements

The duties of the position include, but are not limited to:

• Receive insurance filings through SERFF (on-line filing system).
• Examine and research complex provider contract, rate, rule and form filings to verify they meet OIC filing policies/procedures and statutory and regulatory requirements.
• Independently determine type and line of insurance (Health & Disability, Life and Annuity, and Property & Casualty) and type of provider (template, negotiated, intermediary) or benefit management contract (service, provider network) and audits filing for completeness.
• Independently determine if required components are included, depending on the type of insurance.
• Reject or accept SERFF filings according to department and NAIC procedures.
• Compose detailed correspondence and/or call insurance companies/agents; explain insurance rules, regulations and procedures, answers detailed questions, and resolve
  problems involving insurance rate, rule, form, provider and benefit management contract filings.
• Receive, review and distribute incoming mail
• Act as liaison between customers, companies and insurance analysts, offering assistance in completion of necessary forms and explaining filing procedures.
• Prepare filings for records retention/imaging and mailing.
• Review completed filings for quality assurance, ensuring all required documents are included, and final action codes are noted on documentation.
• Place documents in proper order for scanning/imaging and separates documents qualifying as proprietary.
• Process negotiated large group rate filings and Property/Casualty experience reports and statistical plans by updating the SERFF and SIMBA records with final action status.
• Add paper filings to SERFF and SIMBA
• Assist with updating technician processes and procedures.

Qualifications

Required Qualifications:

• One year as an Insurance Technician 2

• Two years as an Insurance Technician 1

• Four (4) years of clerical experience working in a customer service role answering questions regarding agency processes and procedures and other inquiries.

Preferred/Desired Qualifications:

• Experience working in an office providing customer support regarding basic insurance rules and procedures
• Basic level Microsoft Office skills (Word, Excel, Outlook)

Ready to join us?

Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here!

Welcome to the OIC

Submit your application today and take the first step towards a rewarding career at the OIC!

Additional Information

• This position is represented by the Washington Federation of State Employees (WFSE).

• Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).

State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder.

This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.

The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.

Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at Recruitment@oic.wa.gov.

Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.