Information Technology Support Technician (D7 Scott 111228)

Full Job Description

Ready to make a real difference in your community? Become part of the Iowa Judicial Branch. The Iowa Judicial Branch is seeking an Information Technology Support Technician.

The Judicial Branch of Iowa is seeking a detail-oriented and innovative Information Technology Support Technician to join our Hardware Team.

The successful candidate will play a pivotal role in providing technical support and general information technology needs across the Iowa Judicial Branch.

This position will assist users with hardware and software issues and maintain compliance with Judicial Branch physical and security standards.

This role requires strong problem-solving skills, attention to detail, and the ability to provide excellent customer service to all court personnel in their assigned coverage area.

This position is based in the Scott County Courthouse in Davenport, Iowa and will cover all counties in judicial district 7: Scott, Muscatine, Cedar, Jackson, and Clinton. This role requires travel to judicial locations in the counties listed.

What’s in it for YOU:

• Collaborative, positive work environment
• Talented and passionate team members who will help you grow and learn
• Excellent benefits package
• Paid holidays/vacation/sick leave
• Iowa Public Employees’ Retirement System (IPERS) Retirement plan
• Employee discount program

The pay range for this position is $25.45 to $40.23. This is a contract-covered, FLSA non-exempt position.

The starting salary for new State of Iowa Judicial Branch employees is expected to be at the base of the pay range.

Adjustments may be made if the successful applicant has relevant experience above minimum qualifications.

Hours: Monday-Friday, 8:00 a.m. – 4:30 p.m.

Location: Davenport, Iowa

Position classification is determined as the ‘best fit’ of the duties assigned to and performed by a position. This position is classified as an Information Technology Support Technician as summarized below.

Examples of Duties and Responsibilities

• Respond to user inquiries, troubleshoot problems, and provide solutions to employees.
• Perform hardware and software installations, updates, and configurations. Prioritize, schedule, and administer preventative maintenance and updates.
• Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Record all service requests, issues, actions, and resolutions, and update employees on the status of service requests.
• Provide customer service and training to users on software applications, security best practices, and system use.
• Other duties as assigned.

Knowledge, Skills, & Abilities

• Knowledge of computer hardware, software, and application troubleshooting.
• Practical understanding and technical knowledge of operating systems, software, and hardware.
• Attention to detail.
• Problem-solving skills to trouble shoot and diagnose issues.
• Ability to secure confidential information.
• Customer service skills.
• Reliable transportation and the ability to travel.

The Iowa Judicial Branch is an Equal Opportunity/Affirmative Action employer. Applicants may review the Equal Employment Opportunity Utilization Report from the Iowa Judicial Branch website as part of our commitment to transparency and compliance with federal and state regulations.

This position is covered by a Collective Bargaining Agreement (CBA) with American Federation of State, County, and Municipal Employees, Iowa Council 61, AFl-CIO (AFSCME).

This is a non-merit position with the Iowa Judicial Branch. Candidates must follow the instructions in the “To Apply” section.

Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services – Human Resources Enterprise.

Qualifications

The incumbent must meet the minimum requirements to qualify for the position.

1. High school diploma (or high school equivalency diploma).
2. One (1) year of experience in computer science or related experience.

Experience may be substituted with related education on the basis that successful completion of thirty (30) semester hours or academic equivalent equals one year of experience.

Additional Information

Preferred Qualifications

1. 2-3 years of direct support of hardware and peripherals, including installation, configuration, testing, maintenance, and troubleshooting end user and network hardware, printing/scanning devices, presentation equipment, and other products.
2. Experience with developing and maintaining an inventory of all IT equipment
3. Experience with imaging and deployment of PCs to end users