Information Technology Specialist

Full Job Description

About the position: This position is located at the 86 FSS Information Technology Department, Ramstein AB, Germany. This position is designated as an IAT Level II position.

Duties include but are not limited to: Operates and maintains information processing systems and associated specific software within non-appropriated fund activities, data processing techniques, systems acquisition and updating computer systems.

This position may offer logistical support. Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities.

An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 03/06/2026 The Area of Consideration for this vacancy announcement is U.S.

Citizens and legal U.S. residents in Germany. In accordance with the Status of Forces Agreement between Germany and the U.S., you must be a U.S. citizen or citizen of a NATO country with a U.S.

permanent resident card in order to be eligible for NAF employment.

Citizens of Germany (including dual citizenship if Germany is one of the countries) as well as "ordinarily resident" US citizens are not eligible for NAF employment per SOFA agreement.

If not already in the commuting area, must be able to verify the ability to arrive before a firm job offer can be sent.

Business Based Action Family Member Preference Outside Applicant Veteran Spouse/Widow/Parent of Veteran Transition Hiring Preference In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience: Experience/knowledge of non-appropriated fund business systems and appropriated fund Information Systems, point of sales systems and data automation desired/preferred.

Complete understanding of Microsoft operating systems as well as Microsoft Office packages. Experience in implementing network systems to include cable maintenance (LAN and WAN) is a must.

Ability to deliver exceptional customer service based on advanced relationship management, communication, and prioritizing skills.

Skill in timely, complete, and accurate IT Tier II complex problem resolution techniques, tools, and processes.

Knowledge of and ability to deploy IT refresh program equipment to include operating system installs, standard desktop images, driver configurations, encryption software, and hardware end-items, installing, optimizing, troubleshooting, and supporting Commercial Off-The-Shelf software applications and utilities.

Must be able to maintain an active work schedule. Must be able to lift and carry over to 40 pounds. Must possess skill in working with peers and with the public. Major Duties:

This position is designated as an IAT Level II position. Selectee will operate in accordance with DoD 8570.1-m and must have COMPTIA Security+ certification.

Duties include, but are not limited to: Operates and maintains information processing systems and associated specific software within non-appropriated fund activities and assists management to determine data accumulation, data processing techniques, systems acquisition and updating computer systems.

Planning and delivery of technical support services, including troubleshooting, installation, removals, moves, systems knowledge and assistance in response to customer requirements.

Responsible for 100% inventory of data systems assets at squadron facilities as well as stored systems awaiting disposition of facilities, assures that property is properly accounted for at all times.

Provides recommendation in determining the number of required programs and sub-routines for computer user requirements when new local programming is applied and or required.

Analyzes computer hardware, software and diagnoses information systems as well as computer program deficiencies. Analyzes problems in database design and determines alternative solutions.

Initiates corrective action to recover/restore data and return systems to normal operation.

Applies knowledge in conjunction with overall system design and user requirements to formulate design of information systems with respect to data flow, program logic, files structure, and other processes associated with automatic real time systems logic.

Analyzes existing information systems and programs and provides updates where necessary to assure fully system life cycle.

Makes recommendations for replacements, upgrades, etc., of systems as well as internal LAN and WAN networks to the systems division manager as well as the facility manager.

Analyzes data collection techniques and requirements to aid in determining required hardware and software in terms of overall cost effectiveness and efficiency.

Reviews associated documentation of computer activity, as well as completed projects to ensure completeness and system accuracy, monitoring a systems operation and performance.

Responsible for DSN analog/VoIP and commercial telephone and data processing/ISP lines at assigned facilities.

Performs other duties directly supporting Force Support Squadron specialized systems and functional elements as assigned.

Support includes at a minimum, installing specific user accounts, setting user rights, installing system patches, software upgrades and troubleshooting/resolving specific program malfunctions.

May carry Government issued cell phone to include Operates a NAF vehicle when conducting the duties of this position. Performs other related duties as assigned.

If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12899947