Information Technology Specialist (PLCYPLN)

Full Job Description

This is a public notice flyer to notify interested applicants of anticipated vacancies through the Certain Competitive Service / Modified Direct Hire Authority.

Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered.

There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.

Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.

The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

In addition: GS-13: Your resume must also demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-12) or pay band in the federal service or equivalent experience in the private or public sector generating cyber operations or cybersecurity evaluation strategies.

Examples of specialized experience include some of the following: 1) Planning, implementing and administering information and knowledge management practices, processes, and tools; 2) Evaluating existing and emerging technologies and providing recommendations that enhance system functionality and user experience; 3) Providing technical training, facilitation, and user assistance; and 4)Preparing and presenting briefings on information and knowledge management programs.

GS-12: Your resume must also demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-11) or pay band in the federal service or equivalent experience in the private or public sector generating cyber operations or cybersecurity evaluation strategies.

Examples of specialized experience include some of the following: 1) Assisting with planning, implementing and administering information and knowledge management practices, processes, and tools; 2) Aiding in the evaluation of existing and emerging technologies and providing recommendations that enhance system functionality and user experience; 3) Assisting with technical training, facilitation, and user assistance; and 4) Preparing and presenting briefings on information and knowledge management programs.

Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Major Duties:

• At the GS-12 you will perform developmental duties as assigned. At the full performance level (GS-13) you will perform the following:
• You will perform IT systems analysis to identify technical requirements that support knowledge and information management (KM/IM) capabilities.
• You will evaluate existing and emerging technologies and provides recommendations that enhance KM/IM system functionality, integration, interoperability, and user experience.
• You will identify opportunities to improve information availability, sharing, and decision support.
• Designs and maintains logical site structures, permissions, workflows, automated solutions, dashboards, and content repositories that support knowledge sharing and mission execution.
• You will provide technical training, facilitation, and user assistance to ensure personnel understand and can effectively use platforms, workflows, and information-governance practices.