INFORMATION TECHNOLOGY SPECIALIST (INET)

Full Job Description

You will serve as a INFORMATION TECHNOLOGY SPECIALIST (INET) in the N611 IM & PORTAL SYSTEMS, HQ IT SUPPORT SERVICES BRANCH in the DIRECTOR MARITIME OPERATIONS of COMMANDER US FLEET FORCES COMMAND.

To qualify for a GS-12, Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector.

Specialized experience must demonstrate the following: - Experience developing, managing, and supporting web portals and information management systems.

- Experience providing training and customer support for web applications to users both ashore and afloat.

- Experience facilitating information and knowledge sharing through information technology solutions.

- Experience analyzing user needs to ensure web applications meet the requirements of fleet components.

In addition to specialized experience you must reflect one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies: attention to detail, customer service, oral communication, and problem solving, as defined: 1.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

IT-related experience demonstrating this competency include: Developing solutions within enterprise portal platforms and business automation tools by configuring forms, workflow automation processes, and visual dashboards when detailed specifications are provided.

2.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

IT-related experience demonstrating this competency include: Creating schedule for the training team and provides training and customer support, as required, to USFF Headquarters Staff and Fleet personnel.

3.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

IT-related experience demonstrating this competency include: Provide recommendations for projects and studies to improve various information management systems. 4.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

IT-related experience demonstrating this competency include: Reviewing existing applications and systems for suitability with system browsers, designing alternatives when existing methods are not sufficient.

Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Major Duties:

• You will design, develop and modify portals which require application of a variety of Internet and web page techniques.
• You will convert user developed content into workable web pages.
• You will manage user access and permissions as well as coordinate portal updates with technical teams.
• You will develop user training materials and deliver training sessions to ensure end users are proficient in using the SharePoint portal.
• You will manage and resolve trouble tickets ensuring tickets are addressed in a timely manner.
• You will act as authorizing official for credit card purchases by IT Budget personnel.