Information Technology Specialist (CUSTSPT)

Full Job Description

This vacancy is for a GS-2210-11, Information Technology Specialist (CUSTSPT) located in the Department of Homeland Security, U.S.

Coast Guard, BASE NATIONAL CAPITAL REGION in WASHINGTON, District of Columbia.

To qualify at the GS-11 grade level, your resume must demonstrate at least one (1) full year of specialized experience equivalent to at least the GS-09 grade level in the federal sector.

Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

Examples of specialized experience include performing the following types of tasks on a regular basis.

Providing technical assistance to end users for hardware, software, and network issues; diagnosing and resolving IT problems in a timely manner.

Assisting with the management of access controls and user accounts, supporting the implementation of security protocols, monitoring system access to ensure compliance with organizational policies and helping to protect IT resources from unauthorized access.

Training end users on software applications, IT policies, and best practices; answering questions and clarifying procedures.

Assisting with analyzing recurring technical issues and system incidents; identifying root causes and trends; evaluating the effectiveness of existing solutions; and assisting with the implementation of corrective actions to prevent future problems.

Reviewing IT incident and help desk data; identifying patterns or emerging trends; assessing impacts to system performance; and recommending process improvements or corrective actions.

Or Three full years of progressively higher-level graduate education; Or Ph.D. or equivalent doctoral degree.

NOTE: All experience statements (i.e., duties, specialized experience, or related applicable assessment) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position.

NOTE: Education can be substituted for experience at this grade level.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Major Duties:

You will serve as an Information Technology Specialist (CUSTSPT) and be responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components.

Being a Coast Guard civilian makes you a valuable member of the Coast Guard team.

Typical work assignments include: Providing technical assistance to end users for hardware, software, and network issues.

Assisting with access controls, user accounts, and security protocols to protect organizational IT resources. Training end users on software applications, IT policies, and best practices.

Analyzing recurring technical issues and recommend solutions to prevent future problems.

Reviewing and analyzing IT incident and help desk data to identify patterns or emerging trends to improve system performance.

Mandatory training is required which must be successfully completed and other training may occur as necessary for success in the position.

Certifications: Security + Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments.

Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Reasonable Accommodation Information