Information Technology Specialist (APPSW/DATAMGT)

Full Job Description

Reemployed annuitant: This vacancy does not meet the criteria for appointment of annuitants.

All qualification and time-in-grade (if applicable) requirements must be met within 30 days of the closing date of this announcement.

You must meet the minimum qualification requirements as stated in the Office of Personnel Management (OPM) Operating Manual, Qualification Standards for General Schedule Positions, http://www.opm.gov/qualifications/Standards/group-stds/gs-prof.asp.

Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position.

For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis.

Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process.

Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards.

Customer Service- experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs.

Oral Communication- briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience.

Problem Solving- identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions.

In addition to meeting the basic requirement, you must have one year specialized experience at the GS-12 or equivalent level.

Specialized experience is defined as: Designing, planning and managing applications and system integration/migration with a cloud environment; OR administering an enterprise-level IT Service Management (ITSM) platform; OR Proven ability to manage and lead the complete lifecycle of custom automation applications, including their integration with enterprise service management solutions.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Major Duties:

• The position reports to the Mission System Operation Branch (OITM) , Office of Information Technology (OIT), and Defense Contract Audit Agency (DCAA).
• Responsible for leading efforts to deliver ServiceNOW solutions for the Defense Contract Audit Agency (DCAA) and influencing the implementation, processes and on-going support of the ServiceNow platform.
• Deploys all cloud resources in a DoD environment that requires very high availability. Performs configuration management and disaster recovery tasks throughout the cloud environment.
• Leads meetings and discussions with employees and technical personnel to plan, test, implement, maintain, and modify DCAA IT technical strategies and solutions.
• Coordinates Information Assurance/Cybersecurity incident responses with first responders and Agency Information Assurance (IA) Officer(s).
• Performs day-to-day oversight of IT contractors on services and issues to ensure contracted performance is consistent with terms and conditions of the contract.