Information Technology Specialist 3 - Networking and Systems Administrator

Full Job Description

The Department of Management (DOM), Division of Information Technology (DoIT) is seeking an Information Technology Specialist 3 – Networking and Systems Administrator to provide hands-on technical support for IT systems across multiple sites within the EIS region of Iowa.

In this role, you will manage local hardware, servers, networking equipment, and business applications while ensuring compliance with security and operational standards.

If you thrive in a dynamic environment, enjoy solving technical challenges, and can collaborate effectively with both local and remote teams, please apply!

Please note, this is not a remote position and will require on-site presence.

What You Will Do:

• Provide timely technical support for IT systems and processes at local sites, including troubleshooting and issue resolution.
• Collaborate with site staff and IT teams (local and remote) to meet operational IT requirements supporting business functions.
• Travel to sites within the EIS region of Iowa to deliver on-site IT support and maintenance.
• Manage and maintain site computers, ensuring proper security measures, software updates, and functionality.
• Support and troubleshoot computer peripherals and assist with automation solutions tailored to site and security needs.
• Maintain accurate inventory and documentation of site-specific IT assets using ITSM systems.
• Install, configure, and maintain physical and virtual servers in alignment with DOM DoIT standards, including backups and patching.
• Deploy and monitor networking equipment and circuits, ensuring operational status and communicating outages or maintenance plans.
• Maintain and patch desktop productivity suites and business-specific applications; document configurations for knowledge sharing and continuity.
• Utilize scripting and automation tools to streamline processes and generate reports where applicable.
• Track and manage support tickets across ITSM, agency-specific systems, and vendor platforms.
• Prepare and deliver clear documentation, weekly status logs, and project reports; attend required team and site meetings.

What We Are Seeking:

• Strong IT troubleshooting skills across systems, servers, networking, and applications.
• Ability to maintain hardware, software, and security compliance.
• Clear communication and collaboration with site staff and remote teams.
• Organized, self-driven, and able to travel within the region.

What We Offer:

• Iowa Public Employees' Retirement System (IPERS)
• Health, dental, and vision insurance
• Generous vacation, sick leave, and paid holidays
• Life and disability insurance
• Retirement savings options (RIC)
• Flexible Spending Accounts

Why Work with Us?

At the Iowa Department of Management (DOM), we help government agencies across the state perform at their best by managing financial resources, technology, and information.

Our mission is rooted in service—we provide efficient, innovative, and strategic solutions that empower agencies to fulfill their goals.

We’re guided by four core values:

• Integrity – We act with honesty and accountability.
• Teamwork – We collaborate to achieve shared success.
• Service – We are committed to excellence in public service.
• Partnership – We build strong relationships to drive results.

Working Arrangement

This position requires onsite work at Mount Pleasant Correctional Facility each week.

Please note, candidates for this position must reside in the state of Iowa at the time of starting the role.

Background Check Requirements

• After a conditional offer of employment has been made, and as the final step in the hiring process, candidates for this position will be subject to a background investigation, which may include but may not be limited to a verification of a candidate’s education, previous employment/work history, contact of personal references, motor vehicle records, and a criminal history check (including through Federal, State, or Local criminal justice agencies).
• Information gathered as part of such background investigation will be treated as confidential to the extent permitted by Iowa Code section 22.7, 8B.4A, and other applicable laws, rules, and regulations; provided that, to the extent permitted by applicable law, such information shall be available to candidates upon request.

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees.

Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States.

The State of Iowa also complies with the Federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.

For more information, please visit www.e-verify.gov.

Qualifications

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

**Note: To pass the initial screening, applicants must demonstrate the technical skills listed below:

1) Graduation from an accredited four-year college or university with a degree in any field, and experience equal to one year of full-time work in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering websites.
2) Graduation from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security.
3) All of the following (a and b): a. One year of full-time work experience in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering websites; and b. A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
4) All of the following (a and b): a. One year of full-time work experience in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; designing/administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing); and b. Either of the following: i. Certification by an authorized educational institution/major computer or software producer in an area directly related to one of the computer specialty fields described in part a; or ii. Eighteen semester hours of accredited post-high-school coursework in one of the specialty fields described in part a.
5) Current, continuous experience in the state executive branch that includes six months of fulltime work as an Information Technology Specialist 2.

For additional information, please click on this link to view the job description.