Information Technology Specialist

Full Job Description

Serves as an Information Technology Specialist and Contracting Officer's Representative supporting enterprise Information Technology service contracts within the IT Contracts Management Branch of the Enterprise Business Management Office.

Oversees contractor performance, reviews deliverables and invoices, coordinates with stakeholders, and supports contract execution to ensure effective delivery of Agency IT services.

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

To qualify for GS-15, you must have one year of directly related specialized experience equivalent to the GS-14 level: Monitoring contractor performance against contract requirements, service level agreements, and performance metrics for Information Technology services; Reviewing contractor deliverables, invoices, and supporting documentation to determine compliance with contract terms and performance requirements; Coordinating with contracting officers, technical stakeholders, and program leadership to address contract performance issues and support acquisition activities.

AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience.

Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job.

NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses.

Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process. Major Duties:

• Serve as Contracting Officer’s Representative (COR) for enterprise-level Information Technology service contracts supporting Agency programs and mission operations.
• Oversee Information Technology contractor performance against contract requirements, including cost control, schedule adherence, service delivery metrics, and contractual deliverables.
• Coordinate with Contracting Officers, program stakeholders, and technical leads to resolve performance issues and ensure contract compliance.
• Review and validate contractor deliverables, invoices, and performance documentation to ensure alignment with contract requirements.
• Lead evaluation activities supporting performance assessments, including review of metrics, deliverables, and supporting documentation.
• Advise senior leadership on contract performance, operational risks, and recommended actions to improve service delivery and contract outcomes.
• Support contract planning activities including requirements refinement, acquisition strategy input, and transition planning for follow-on contracts.
• Coordinate across NASA centers and mission organizations to ensure consistent implementation of enterprise Information Technology services.