Information Technology Inventory Specialist - 61006066

Full Job Description

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Under limited supervision, the staff member will serve as the primary IT Inventory Specialist and System Administrator for the agency IT Asset tracking system and inventory.

Responsible for IT asset through the device life cycle. Monitor environments and back-end processes to ensure maximum uptime, efficiency and functionality.

Provide custodianship of Central Office IT device purchases and deployments. Ensure compliance with state and agency security and IT policies or procedures.

Assist with customer support and improve user experience. Promote agency goals and initiative.

As the primary IT Inventory Specialist, manage and assist with day-to-day IT Asset Inventory operations, deployments, and supporting system administration.

Create, support and maintain digital inventory through the device life cycle, to include reconciling inventory differences between physical devices and digital data. Create inventory reports.

Proactively ensure all inventories are in good standing. Identify and implement opportunities to streamline the asset management process while maintaining service levels and customer stratification.

Ensure proper receiving and imaging of endpoint computer devices received through Central Office. Serve as the custodian for OIT staff IT assets for the department and Central Office.

Work with other IT staff, program areas, and designated IT custodians to keep accurate records and chain of custody.

Work with Business Management Program Asset Manager associated with IT fixed assets tracked in the SCEIS system.

Act as a technical consultant to customers, vendors, and other IT staff to provide support. Serve as the Subject Matter Expert and mentor technical team on advanced topics.

Assist with life cycle analysis to determine what assets will be replaced, to include age, condition, and performance of asset. Promote agency initiatives.

Respond to customer incident and service request tickets within the IT Service Level Agreement (SLA) time-frame. Assist with problem resolution and Tier III support.

Monitor solutions for incidents and potential issues. Assist other IT staff and customers to improve user experience with the solution.

Prepare and maintain system documentation for systems supported, to include clear and concise end-user training instructions and FAQs. Provide training to system users and customers.

Provide appropriate administrative documentation and project communication. Other duties as assigned.

The employee will work under limited supervision, following established policies, routine procedures, and guidelines. Must be self-motivated, customer-oriented, and respond to priority tasks as needed.

Some after-hour and weekend work may be required to ensure maximum system uptime.

Requirements

State Minimum Requirements: A bachelor's degree in computer science or related field and experience in computer system development and modification. Relevant experience may be substituted for bachelor's degree on a year-for-year basis.

Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Agency Additional Requirements: A bachelor's degree in computer science or related field and experience in computer system development and modification in either an on-premises, cloud-based, or hybrid environment.

At least five (5) years' experience in Information Technology; At least two (2) years' experience administering and maintaining IT Asset Management systems and support environments.

Experience building reports, creating automated workflow, scripting, and customer experience skills.

Knowledge of Windows Desktop OS, iOS, software applications, network concepts, Active Directory, and desktop imaging and patching.

Knowledge of IT Asset Management software solutions administration, configuration, analysis, test, debugging, maintenance, scripting and security techniques.

Working knowledge of computer and operating systems, conceptual understanding of networking, and client server principles.

Employee must have excellent problem-solving skills. Ability to communicate effectively both orally and in writing.

Ability to establish effective working relationships with management, vendors, peers, and customer. Strong organizational skills and attention to detail.

Strong interpersonal, communications, and technical skills.

Some limited after-hour and weekend work may be required; during emergencies, on call twenty-four (24) hours a day when activated (agency cellular device is authorized to meet this requirement).

Rare but may need to lift forty (40) lbs. and maneuver in small spaces which may require bending over.

Occasional travel to agency faculties throughout the Columbia Richland area which may include regional locations located in the geographic area of South Carolina using personal or state vehicle.

Some overnight travel may rarely be required.

Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.

Qualifications

IT Service Delivery, Security +

Additional Information

EEO: The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information.

REASONABLE ACCOMMODATION: Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.

STATE DISASTER PLAN: In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.

DRIVING RECORD: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that includes:

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

HYBRID WORK: The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.