Information Technology Generalist 2

Full Job Description

Would you like to assist Pennsylvania residents and entities with obtaining clean water? If so, the Pennsylvania Infrastructure Investment Authority (PENNVEST) has a unique opportunity for an Information Technology Generalist II. This position is responsible for overseeing and maintaining PENNVEST’s overall physical and virtual information technology (IT) environment to ensure secure and reliable IT for the agency. Make your career goals a reality with our dedicated team of professionals!

Requirements

In this role, you will be providing system administration by coordinating and maintaining virtual machine servers located at OA-OIT Enterprise Data Center as well as managing security across agency web applications. Work also involves providing hardware and software support for agency staff and offering technical support to internal and external PENNVEST Portal users. You will have the opportunity to assist with the utilization of Power Platform solutions for PENNVEST Web Applications, to support Pennsylvania municipalities, authorities, businesses, and communities in applying for financial assistance for various types of drinking water, wastewater, stormwater, and non-point source projects. Additionally, you will be responsible for managing agency telecommunications, protecting IT assets, serving as agency Service Now Administrator, administering agency DocuSign account and platform, identifying and resolving potential and actual security issues, managing complex IT projects, and contributing to IT budget forecasts.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 7:30 AM to 4:00 PM, Monday - Friday, with a 60-minute lunch.
• Travel to and from PENNVEST's Harrisburg headquarters location is required.

Telework: You will have the opportunity to work from home (telework) full-time as PENNVEST operates in a virtual office format.

In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.

Additional details may be provided during the interview.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Information Technology Generalist 1, Applications Developer 1, or Network Specialist 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Four years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services; or
• Two years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services, and an associate’s degree in any information technology field; or
• A bachelor's degree in any information technology field; or
• An equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Additional Requirements:

• One year of experience with the following:
  • Administering DocuSign creating groups and user, creating DocuSign templates and DocuSign Power Forms for business process, and providing staff DocuSign technical support
  • Working with Electronic Document Management Systems (EDMS) similar to OnBase with knowledge of document types, keywords, document import, and document purge according to PHMC record retention schedule
  • Supporting intermediate functionality within MS Word, MS PowerPoint, MS Excel, and MS Planner
  • Creating SharePoint forms utilizing MS PowerApps, developing MS Power Automate business solutions for workflows and applications using web services
  • Creating Service Now incident tickets knowing which catalog, category, subcategory, and service to select for the incident
  • Creating and implementing information technology project plans for systems, telecommunications, and software upgrades
  • Creating test plans, performing tests within web applications and systems, and conducting audits across IT functions
  • Contributing to annual IT budget formulation for reoccurring costs and new IT hardware, software, and telecommunications equipment
  • Contacting third-party reseller for quotes to purchase software, hardware, and services
  • Providing technical support, maintaining security, and ensuring ADA compliance
• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only.

Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.