Information Receptionist (Information Receptionist)
Bureau of Prisons/Federal Prison System
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Posted: February 6, 2026 (0 days ago)
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Information Technology Executive 2
Commonwealth of Pennsylvania
Executive Offices
Location
Pennsylvania, 17120
Salary
$100,773 - $153,096
per year
Type
Full Time
More IT & Technology jobs →Closes
February 11, 2026
Job Description
Summary
This job involves leading the design and rollout of unified telecommunications services for Pennsylvania's government agencies, ensuring they are reliable and meet business needs while managing teams and coordinating with stakeholders.
A good fit would be someone with extensive IT experience who enjoys overseeing projects, building relationships with clients, and adapting to new technologies in a leadership role.
It's ideal for a strategic thinker who can balance technical details with customer-focused service improvements.
Key Requirements
- Eleven years of professional information technology experience, or seven years with a bachelor's degree, or equivalent combination
- Strong skills in architectural design and implementation of enterprise services, especially unified telecommunications
- Experience leading and supervising IT staff in service design and project management
- Ability to maintain business relationships with customers and delivery centers
- Proficiency in liaising on enterprise service requirements and ensuring alignment with CIO/CTO strategies
- Knowledge of risk mitigation, service transitions, and adapting to evolving technology and business needs
- Full-time availability with standard hours and eligibility for part-time telework in Pennsylvania
Full Job Description
Are you interested in playing a key role in ensuring success by proactively managing priorities and keeping projects and support efforts on track? The Enterprise Technology Services Office (ETSO), Architecture and Engineering Division is on the lookout for an Enterprise Service Strategy & Design Manager (Information Technology Executive 2). This position gives you the opportunity to design and implement all aspects of Unified Telecommunications technology services to provide a resilient, stable, and supportable environment needed for agency services by leading the architectural design and transition group. Apply now to make a difference by proactively mitigating risks and responding to the changing demands of project and operational support environments!
Requirements
In this role, you will be responsible for maintaining strong business relationships with delivery centers and business area customers, liaising with the Bureau of Services Architecture on enterprise service design requirements, and managing the design and implementation of approved enterprise services. You will have the opportunity to work directly with business and delivery center customers to support transitions to new enterprise services or changes to existing solutions driven by evolving technology and business needs. Work involves ensuring service requirements are accurate and that solution designs are fit for use and aligned with enterprise direction. You will also be responsible for providing leadership and oversight for the direction, design, and implementation of enterprise services supporting both agency and external customers; as well as overseeing enterprise technologies and supervising service design and implementation staff engaged in services management. Additionally, you will ensure that service offerings align with the vision, strategy, and roadmap established by the Commonwealth’s Chief Information officer (CIO) and Chief Technology Officer (CTO) while meeting agreed-upon customer requirements.Step into this vital role to shape enterprise services and programs while clearly communicating service transitions and representing the customer experience every step of the way!
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week.
In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.
If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.
Additional details may be provided during the interview.
Qualifications
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Eleven years of professional information technology experience; or
- Seven years of professional information technology experience and a bachelor’s degree; or
- An equivalent combination of experience and training.
Additional Requirements:
- You must be able to perform essential job functions
Legal Requirements:
- You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.
Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.
The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.
All diverse candidates are encouraged to apply.
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