Information Technology Client Analyst 3-Administration-Office of Technology-Kanawha Co.

Full Job Description

*** This job opportunity is not in the classified service and is not covered by the West Virginia Division of Personnel merit system ***

Job Posting: IS2600024

Position Title: Information Technology Client Analyst 3

Position Number: 0231P0096

Vacancies: 1

County/Counties Vacancy Covers: Kanawha

Work Location: Kanawha County, WV

We welcome you to join our WV Office of Technology team where we value work/life balance. We offer a great benefits package that includes 12 paid holidays, insurance and flexible benefits, and ample annual and sick leave accrual. Various training opportunities are provided for our employees.

The location of this position will be in the following county: Kanawha.

Requirements for this position include but are not limited to:

• A valid driver’s license and dependable transportation are required.

• Travel to various State Agencies to perform work and maintain accurate mileage records.

• Regular attendance is an essential part of this position.

Job Duties:

• Serve as the Desktop Support Team Lead for the Kanawha Field group overseeing the work of lower-level IT technicians.

• Function as first contact on internal escalation of complex and advanced customer issues.

• Ensure that Service Level Agreements (SLA) and Memorandum of understanding (MOU) requirements are met.

• Lead and assist in major collaborative projects including office moves, expansions, remodels and hardware/software refreshes.

• Use advanced level problem solving skills, technical onsite support and remote tools.

• Provide accurate and thorough documentation in a timely manner.

• Check the ITSM (Ivanti) daily to ensure all incidents and tasks are thoroughly documented, work is included and up to date, and deadlines are not missed.

• Ensure lower-level technicians receive appropriate training to be able to cover tasks in all agencies in their geographic area.

• Actively participate in Google Chat Spaces for Client Services Field Staff and your assigned region providing advanced level.

• Employee scheduling, reviewing and approving timecards, approving travel, scheduling daily assignment of incidents and tasks.

• Ensuring that work is distributed fairly and equitably.

• Work on a rotating call out schedule.

• Perform other duties as assigned.

Desired Qualifications:
Training: Bachelor's degree from a regionally accredited four-year college or university in computer science, computer information systems, information technology, computer engineering, electronics, network engineering or closely related field; OR, graduation from a standard high school or the equivalent, plus two WV Office of Technology approved information technology certifications.
Experience: Six years of full-time or equivalent part-time paid experience installing, supporting and troubleshooting computer hardware, software and/or network connectivity.
Note: Acceptable information technology certifications include CompTIA's A+ or Network + and any Microsoft Certification, any Cisco Certification or any Help Desk Institute Certification.

* As a condition of employment, an inquiry into job-related information will be completed which may include, but not limited to, criminal records, abuse registry records, driving records, employment history, and education and training.

Failing to cooperate with this process, providing false or incomplete information, and/or discovery of disqualifying information may result in denial of or dismissal from employment or denial of transfer irrespective of when discovered.

Click The APPLY Link To Apply Online.

INSTRUCTIONS TO APPLICANT:

You must submit an application for each position of interest.

Your complete work history is used to qualify you for positions. Please be as detailed as possible and list all of your past employment in the Work Experience section of your application or you may attach it to your application with a resume.

If you have not previously submitted a copy of your official transcript or diploma, or licensure or training earned, you may attach it to your application or email it to applicantservices@wv.gov

If you have already submitted copies of these documents with other applications, please do not resubmit. You may contact Staffing & Recruitment at 304-414-1852 if you have any questions.

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Qualifications

***Your complete work history is needed to qualify you for positions. Please be as detailed as possible and list all of your past employment.***

Additional Information

* Internal applications should be emailed to OTASO@wv.gov Please include the posting number on your application.