Human Resources Specialist 13 (Human Resources Officer)
State of Michigan
FreshPosted Jan 23
✓ Fresh Listing
Posted: January 23, 2026 (1 day ago)
This job was posted recently. Fresh listings typically have less competition.
Human Resources Customer Service Representative 6-E8
State of Michigan
Civil Service Commission
Location
Michigan, 48909
Salary
$21.91 - $30.19
per hour
Type
Full Time
More Human Resources jobs →Closes
January 31, 2026More State jobs →
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves helping State of Michigan employees with questions and tasks related to payroll, benefits, and other HR matters through phone calls and online support in a busy contact center.
You'll use special software to track inquiries and provide accurate information while juggling multiple tasks at once.
It's a great fit for someone who enjoys customer service, stays organized under pressure, and has some experience in HR or benefits support.
Key Requirements
- High school diploma or equivalent
- Customer service experience, preferably in a contact center
- Background in HR, payroll, or benefits transactions
- Proficiency with contact center software for managing inquiries and cases
- Excellent written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Reliable internet connection (25 Mbps download, 5 Mbps upload) for remote work
Full Job Description
The Michigan Civil Service Commission’s MI HR Service Center is looking for a motivated individual who is a team player, has great organizational skills, able to multi-task and excels in a fast-paced environment.
This position provides support to State of Michigan employees for a wide variety of payroll, benefit and human resource related transactions and calls in a contact center environment using knowledge base and contact center software.
Ideal candidates will have:
- Customer service experience, ideally in a contact center environment.
- A background in human resource or benefit transactions utilizing contact center software to manage customer inquiries and cases.
- Excellent written and verbal communication skills.
Position Description
Please note: While working remotely, you must have an internet connection that can maintain a minimum download speed of 25 Mbps and upload speed of 5 Mbps. You will be asked to provide proof of this upon acceptance of an offer.
Requirements
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