Summary

This job involves using human-centered design to create and improve Medicaid policies and programs that better meet the needs of Michigan residents, such as members and providers.

The role focuses on identifying problems, testing innovative solutions, and aligning work with the state's health department goals.

It's a good fit for someone with experience in policy development, user-focused problem-solving, and a passion for public health services.

Key Requirements

Bachelor’s degree in any major
Four years of professional experience, including two years at an experienced level (equivalent to P11) or one year at an advanced level (equivalent to 12)
Experience in human-centered design or related problem-solving approaches
Knowledge of Medicaid policies and programs
Ability to lead identification, design, and testing of innovative policies
Strong skills in stakeholder engagement, including Medicaid members and providers
Proficiency in applying iterative methods to improve public services

Full Job Description

The Michigan Department of Health and Human Services mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit MDHHS Diversity Equity and Inclusion.

This position serves as the specialist for human-centered design (HCD), and the position applies this approach to develop and improve Medicaid policies and programs that better serve Michigan residents while aligning with MDHHS strategic priorities.

Human-centered design is a structured, iterative approach to problem-solving that prioritizes understanding the needs, experiences, and challenges of the people most directly impacted by a Medicaid program or policy—in this case, Medicaid members, providers, and other stakeholders.

This position is responsible for leading and/or acting as a resource for the identification, design, and testing of innovative Medicaid policies and programs to meet commitments more effectively.

Position Description

Job Specification

To be considered for this position you must:

apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
relevant experience and/or education referred to in supplemental questions must be documented in resume, transcript and/or application to allow for accurate screening.
attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
attach a cover letter.

if applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts.

Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.

Failure to complete any of the above items may result in your application not being considered. See instructions for attaching files here: Instructions

Requirements

Education

Experience

Departmental Specialist 13

Additional Information

The physical location of this position is 400 S. Pine Street, with remote options available. Based on operational needs and within established limits, remote work and alternate or hybrid work schedule requests for this position may be considered.

Selected candidates who have been approved to work remotely or a hybrid schedule must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview.

Employees will be provided computers to perform state work. Phones may also be provided for necessary communications. If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including:

A secure work location that allows privacy and prevents distractions.
A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.
Suitable lighting, furniture, and utilities.

MDHHSVacancies@michigan.gov