Human Resources Assistant (OA)

Full Job Description

This position will be assigned to the JBSA NAF Human Resources Office primarily located at Fort Sam Houston.

The incumbent may be required to work occasionally at the satellite offices located at JBSA Randolph and Lackland AFB. This is a Regular Full-Time category position with guaranteed 40 hrs./wk.

Employees appointed to a Regular category position are eligible for benefits. Who May Apply: Open to everyone.

Applicants will be categorized by preference(s) and/or priority consideration eligibilities.

An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 01/12/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience: Experience performing clerical work and providing customer service to internal and external customers; applying rules, regulations, and procedures in accomplishment of clerical/administrative work; utilizing office automation software (MS Windows, MS Office, including PowerPoint, Word, Access, and Excel).

Knowledge, Skills, and Abilities (KSAs): Your qualifications will be evaluated on the bases of your level of knowledge, skills, abilities and/or competencies in the following areas: 1.

Excellent customer service skills to include a good speaking voice. 2. Must have a friendly and helpful attitude. 3.

Knowledge of office automation software (MS Windows, MS Office, including PowerPoint, Word, Access, and Excel) 4. Strong organizational skills required. 5.

Must be able to read, write, and speak English.

**NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration.

All other applicants will be referred as needed and requested by the selecting official(s).

**Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration.

If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position.

Major Duties:

Utilizes automated recruitment tool. Builds and edits user accounts. Generates vacancies for job announcements. Enters applicable position and organizational data for vacancy.

Creates job opportunity announcements. Verifies applicant eligibilities in accordance with applicable laws, policies, and procedures. Produces applicant lists for selecting official.

Performs onboarding tasks. Initiates and monitors local installation records checks. Monitors status of background investigations. Conducts in-processing briefing.

Assists in the completion of employment documents. Enters classified position descriptions into automated library. Verifies signatures on position descriptions.

Uploads supporting documents (i.e., evaluation statement; org chart; position designation tool (PDT) result, etc.) into the position description casefile/record.

Locates position descriptions in the library. Routes non-routine classification requests to appropriate point of contact. Enters personnel data into an automated personnel data system.

Completes applicant and position builds using data provided. Verifies documentation for personnel action. Codes personnel actions in accordance with applicable policies and procedures.

Processes a variety of personnel requests and actions. Generates personnel reports. Identifies and corrects discrepancies in personnel data.

Provides an overview of employee benefits and personnel matters including, but not limited to, insurance, retirement, 401(k), unemployment compensation, workers' compensation, and awards.

Submits benefit action requests for processing. Performs front desk responsibilities. Provides customer service assistance to customers. Makes copies, scans documents, uploads and files documents.

Distributes copies of personnel actions. Provides general information regarding position vacancies, application procedures, etc. Operates a computer remote terminal and word processing equipment.

Receives and checks documents for completion and accuracy in accordance with applicable laws and regulations. Contacts appropriate sources to secure missing data or documents.

Prepares in-processing documents. Creates and maintains Official Personnel Folders, position control registers, office files, group insurance files, etc.

May requisition forms and post changes to directives. Assists applicants with system errors when applying for vacancies. Elevates complex system issues to senior HR staff.

Prepares and submits payroll transmittals.

Performs other related duties as assigned If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12860044